Ariat InternationalReviews of ariat.com

truffatori attenzione, ordine mai arrivato e non rispondono alle emAil

I ordered boots using the Fastest Delivery option for $25. They were suppose to arrive 7 days later via UPS. After 8 days I called to see why I had not received the boots. Turns out they had not even shipped. I asked if they slipped through the cracks. The rep said no, they are just behind. Meaning it wasn’t a one-off situation— they are knowingly not processing orders on time. Also the rep seemed tired and worn out. It seems that Ariat is understaffed and is not dealing with that operationally. Thumbs down for management.

Hätte ich nur vorher die Bewertungen mal gelesen. Reitstiefel im März bestellt, jetzt gibt es ein Problm mit den Reißverschlüssen an beiden Stiefeln. Ich habe reklamiert Anfang Juni und warte seitdem auf die Anweisungen zur Zusendung an Ariat zwecks Reparatur - nichts Bereits 3 mal angeschrieben: es passiert nichts. Es war das letzte Mal, das ich A>riat Produkte über deren Internetshop gekauft habe! Grottenschlecht!!!

I made this $400 mistake - bought their boots online without reading TrustPilot first. Customer service - non-existent. I wanted to return the boots I ordered, and buy the same in another size. They did not even bother to respond, let alone start the return process.

I purchased boots back in Feb. I exchanged the boots in March. In April I wanted a return because I couldn't exhanged again. I called three times because somehow their system was down so I had to wait to recieved a return label. They received the boots and I recieved an email saying wait 14 business days. No refund. I called SIX TIMES + Spoke to a supervisor about my money! Guess what? It's July and no refund. I will never purchase from this brand ever again!

I love Ariat products and have always bought in person previously so have had no issues with sizing however ordered boots that were too big and returned them. The package was returned on the 12th of June, I followed up with an email on the 19th of June as I had yet to receive anything and I am still waiting on a response from their customer service team on the 25th of June. This is disgraceful customer service and would put me off ever buying Ariat again. Update- emailed Ariat again on 26th June and received email on 27th confirming they received the parcel on the 16th and the refund would take 14 working days.

Order boots on 5/25. Didn’t get any update so emailed them the following Thursday and no response then another email on 6/5 and nothing. Today held for 15 minutes and finally got through only to find out order wasn’t shipped and asked if I could have it reshaped only to find out it’s out of stock. Swing and a miss for first time buyer. Won’t make that mistake again. Tecovas!

****BUYER BEWARE**** First time using Ariat.com, will NEVER order online from them again because… I placed an online order April 8, received the jeans (FR women’s jeans) quickly, but they were too small. Got a return label a week later; then mailed back, that went very smoothly, also received an email stating that they had received the item. The problem came with refunding my money back ($111.38). Ariat says, they will refund in approximately 14 days! -which is excessive considering the order was paid with Apple Pay; therefore, they got their payment immediately! Going past 2 weeks for my refund.. getting the ‘run around’ from their customer service employees, who said, they would place me on a ‘refund’ list (whatever that is?) and that Ariat has a new computer system implemented and that is the hold up for refunds! I got my bank involved and finally (today) got refunded Smells like bankruptcy-no money to refund! DON’T BUY ONLINE FROM THEM Very sketchy!