Ariat InternationalReviews of ariat.com

I’m highly disappointed in Ariat to say the least. I ordered men’s slippers for my boyfriend for Christmas. One of the slippers was defective, so I exchanged them. Not only did I never receive an exchange but I was sent an email saying (I am paraphrasing) “your return has been processed 0.00$. I then emailed seeing is I was receiving my exchange because it had been weeks. To this day it’s been a month. Instead of a real person helping me I received two of the exact emails on the email thread that told me basically sorry you’re unhappy with the product and how to go about returning the product. Not only had I already returned the product and the product was received and processed but I had no exchange and no refund so that automative email was not only not helpful but highly obnoxious. I called customer service where it seems customer service must work remote. This guy answered and it sounded like he was driving. He couldn’t hear anything I was saying and I heard a lot of echoing of my own voice from his end. He told me he would forward the issue and seemingly took down my email but nothing ever came from that. No email was sent. It was pointless. I will now call my bank today to make a claim to get my money back. Like I said highly disappointed in this brand and the customer service.

Poor customer service and communication. I bought a pair of boots for a Christmas present. They were shipped and received. The day after Christmas I returned and requested a smaller size. After many emails and phone conversations I gave up trying to get a tracking number and requested a refund. My return was accepted on Jan 5. No one can give me any info except all supervisors are in a meeting. Ariat should be better than this. No phone calls and one e mail this morning stating my case was closed. Another call to them and another useless promise.

Bought a pair of sneakers, it took one month to ship?? when phoned customer service she was extremely rude and condescending, not willing to help or listen, appalling!! wanted to cancel order since it took so long to ship, they said no. waited still not shipped, did a chat online with a customer service, said sorry we will refund you , it has been issued, was never issued, so actually lying to customer as well!! Sneaker eventually turned up, after a month!! buyer be aware, i would never purchase from them ever again, crappy company

Ariat is NOT "Ariat" anymore. The Company sold to "corporates" and manufacture farmed out to all the usual 3rd world countries. As Ariat made it quite impossible to return an item (due to their collapsing customer service dept, along with the entire corporate office), it was easier to keep them, even though they seem to have been made (and feel it) in 2 different factories (both in Bangladesh by the way, not USA): The left shoe factory and the right shoe company. If I could attach a photo here, you'd see left boot pull-up strap over 1/4" wider and mounted higher on the right boot. Ariat is NOT the Ariat of legend anymore and hasn't been for some time now.

Zero stars. Horrible customer service. Ordered something Nov 17 to Canada and have not received it. Spent hours on the phone on hold being transferred ect. No response I’ve emailed 6 times with no updates and no responses to the emails. Horrible company. Thank you for finally responding. It takes a bad review to get your attention. I sent multiple emails and sent hours on the phone. The refund after the bad review does not change my mind about the customer service.

🔥 INCREDIBLY DISAPPOINTING EXPERIENCE 🔥 I ordered this with PLALTY of time to get it here by Christmas - it was my wife's gift, and now it's like they just dropped the ball 💔. Over 2 requests for updates, and all I get is "pending" with UPS, but NO SHIPMENT 😡. Label generated? Yeah, looks like it just magically stopped 😂. Ruined what was supposed to be a special Xmas for my wife 🙅‍♂️. Would NOT recommend. 1/5 stars, and that's being generous 🙄

After wearing my boots for maybe 4 months, the heel wrapper that looks like leather started peeling off. I was walking on a farm in some dirt which is normal but it looked like striped leather wallpaper and underneath was pvc white plastic heel. I was so disappointed. These were expensive boots and I would think you would get quality materials. I was at a three day event and this was the first day. So embarrassed by the white heal could not wear them the rest of the event.

The most appalling customer service! I’m shocked! I ordered a pair of boots on December 1st. Today is the 18th and I’ve received no shipping confirmation. I’ve sent multiple emails and received no response. I sent a message on social media and got a response assuring me that someone would respond on email. I’ve received no email. I really wish I had come on here and read all the terrible reviews; I wouldn’t have dared order from this store. What is especially disappointing is reading the countless apologies from Ariat on here promising to make things right, but clearly there has been no change in customer service. I now don’t even know whether to wait indefinitely for my order, or try and get a refund which according to reviews can take forever to get. Hugely unprofessional and disappointing!