Ariat InternationalReviews of ariat.com

Jai acheté des bottes le 23 décembre pour un cadeau de noel et la grandeur n'ètait pas la bonne. J'ai contacté ariat par courriel et j'ai reçu mon étiquette de retour. Nous sommes présentement fin février et je n'ai toujours pas recu mon remboursement. Jai continué à envoyer des courriels et plus de réponses. J'ai du faire appeler quelqu'un dans mon entourage parce qu'il n'y avait pas de possibilité de parler à quelq'un en francais. Ils ont dit d'içi 2 semaines et pas encore de remboursenent

I bought the Bench made Western boots in January (over $800 with tax). Less than 30 days later, the exact same boots went on sale for over $200 less. Ariat refused a price adjustment and instead told me to return the boots and repurchase them. That response is inefficient, wasteful, and out of step with standard customer service practices. For a brand that emphasizes quality and values, this was disappointing. Great boots, but poor customer care and an inflexible policy.

Terrible company. They lost my shoes wouldn’t send me a new pair. Made me wait a month before they give me a refund and still wouldn’t send me a new pair of shoes at the same price as the other ones. With all these complaints, we need to file with FTC so they start looking into this company and hire better employees and quit abusing their customers and using our money to run their business and not giving us product. Beth Cross you’re going down.

I purchased a pair of boots and actually received them promptly. However...... . They didnt fit so I returned them the next day to exchange for a different size. They received my return on January 26th. Today is February 7th and I still dont have my order. I called them 2 days ago and they said the system never updated the return so the promised to send them free 2 day shipping. I called back today, 2 days later, and they finally sent me a tracking number and after checking, they haven't even sent them out yet!! Ridiculous!! You might as well return and get a refund and then purchase again. Wow! Such incompetence! And the agents act like.... oh well.... is there anything else I can do for you? What a joke!

I purchased a pair of boots which have been worn 2-3 times! The tongue of the boot is completely eviscerated!

I walked away from Ariat but came back to try them again based on a friends recommendation that they had improved. They have not, my boots fell apart in 2 months. I was told I would hear back in 24 to 72 hours which they never called me back. I called again and they said I don’t know why someone told you that we will get back to you so soon and then promised to hear back the same day or the next- still haven’t hear back. Terrible customer service- terrible product quality.

I purchased a pair of men’s leather dealers boots £150 aprox, they basically fell to pieces, the leather bands on the heel went first followed by the rest of the boots, I stupidly purchased another pair and they went exactly the same, shockingly poor quality, you will get more life out of a pair of screwfix dealers for £30 .

If I could give a zero I would, their customer service is probably the worst I have came across in a long time. I should have came on and read the reviews before ordering directly from Ariat, thinking that it would be better to order direct. I ordered some boots as a gift for Christmas, they came and did not fit. I started the return process what a joke to say the least. It has now been over three weeks, I have called 5 times, asked for a supervisor 3 times and one is never available. I just received an email today that my exchange has shipped. Oh that was funny. If you finish reading the email it said that a refund was being processed in another 8-10 days. If I wouldn't have read the entire email I would have waited for a shipment. I called once again and talked to Phoenix, she was rude and not much help at all. Just that I have to wait 8-10 days for a refund. I am calling my bank today. After 5 calls and still no call back from a supervisor. They were even charging me more for my new exchange order for the same thing. Be careful with this company