Ariat InternationalReviews of ariat.com

Response from Ariat InternationalApr 24, 2026

We’re truly sorry to hear about your experience and completely understand how frustrating this situation must feel. Thank you for taking the time to share this with us. We do see that your rebate was processed and emailed on March 6, 2026, though it may not have come through successfully. I will be reaching out to you directly to assist further and make sure you receive your rebate as expected. We appreciate the opportunity to help resolve this for you.

Response from Ariat InternationalApr 8, 2026

We’re very sorry to hear about your experience and understand how frustrating it must have been to reach out multiple times without a clear resolution. That’s certainly not the level of service we aim to provide, and we sincerely apologize for the lack of follow-through and communication. We do see that your case was resolved yesterday, and we hope the resolution provided was helpful. As mentioned, the original offer referenced was tied to a third-party program based on active eligibility, which is no longer applicable, though an alternative was offered as a gesture of goodwill. If you have any additional questions or concerns, please don’t hesitate to reach out to us at [email protected] —we’re always here to help. ****Thank you for your update. We’re truly sorry to hear that your experience has continued to be frustrating, and we completely understand how disappointing it is to not receive a promised follow-up. Our records show that a resolution was provided via email, and we apologize if there was any confusion regarding the timing or communication around that. We never want you to feel that you need to repeatedly reach out to get assistance, and we regret that this has been your experience. If you still have any outstanding concerns or if something was missed, please reply directly to the email you received or reach out to us at [email protected]. We’re here to help and want to ensure everything is fully addressed for you.

Response from Ariat InternationalApr 7, 2026

We’re very sorry to hear about your experience with the quality and finish of your boots. This is not the standard we strive to provide, and we understand how disappointing this must be. Our team has reached out to you directly to gather a few additional details so we can review this further and make it right. We appreciate your time and look forward to resolving this for you.

Response from Ariat InternationalMar 31, 2026

We are truly sorry to hear about your experience and understand how frustrating this must be, especially after promptly returning your item. This is certainly not the level of service we strive to provide, and we sincerely apologize for the delay and lack of communication you’ve encountered. We would greatly appreciate the opportunity to look into this for you and make things right. Please reach out to us directly at [email protected] with your order details so we can review your return and assist you as quickly as possible. Thank you for bringing this to our attention—we truly value your feedback and hope to restore your confidence in us.

Response from Ariat InternationalMar 27, 2026

Thank you for sharing your experience—we’re truly sorry for the frustration this situation has caused. We understand how disappointing it can feel when expectations around shipping and exchanges aren’t met, especially when you were looking forward to your items. After reviewing your order, we can confirm that both shipments—sent from two separate warehouses—were delivered within our standard ground shipping timeframe. Your return was received two days ago, and your exchange order is currently being prepared for shipment. That said, we want to make sure we fully understand where things may have fallen short for you. Please reach out to us at [email protected] with any additional details so we can take a closer look and do our best to make this right.