Ariat InternationalReviews of ariat.com

If I could give zero stars i would. im soo upset with the customer service. I placed an order on 11/26 and had to call to get an update on status. First call I was told it was "weird" how no shipping status had been made. she stated she would talk to supervisor and call me or email me back. waited 3 days and called again, Rep who answered was very rude and said i had to wait. she couldnt do anything. Next day comes 12/9 and i wake up to an email stating my order was canceled without letting me know anything. I dont know why my order was cancelled and i dont know why i was not aware or told anything. No email or call was made to me.

Do not buy from this company. I spent £130 on a pair of boots that when received, they were obviously not new/unworn. In returning, I had to drive an 8 mile round trip to the nearest DPD shop. The boots returned next day, but they do not refund for 10 days? Why not? What a joke. I'm reporting to my bank Avoid these scammers

I bought a pair of Ariat Sympatex boots which cost £275, they are lovely boots and very comfortable however it is a common problem that they crack and split where the toe bends after a short period of time, I know several people who have these boots and they had the same issue. I contacted Ariat to enquire about repairs as there is a lot of boot to be thrown away for just this issue, they replied and advised they don't do repairs. I have contacted them again to ask why and given the topics being raised to protect the planet that surely this is a service they ought consider? I am awaiting a response and shall update accordingly. The only response I have had 4 months later is to send me a link via email to see my review live and see the whole thread ...The link goes nowhere?? I am seeing so many bad reviews ... It appears this company doesn't care!!

I've placed an order by mistake by the website, and I immediately tried to contact them to cancel it. Next morning I've been advised THEY DO NOT CANCEL ORDERS in spite of it not being shipped yet next day. I've ben offered to wait for the order (at the moment still waiting for shipment), then process the return and eventually process the refund. This is an absolute non-sense to get your money.

After purchasing two pairs of riding boots I found that the zips just didn’t stay up. I contacted Ariat for help in resolving the matter or at least a bit of advice. After establishing that is was not anything I had done wrong - they suggested wrong fit etc (I had them fitted by a stockist) they just stop communicating. So chased them up about the matter and they are just ignoring my emails. Emails had got through and had had replies until they knew it wasn’t my fault. Still awaiting a reply…

Hideous company. I saved for ages to buy some of their wellies. Finally had enough in February. My horse was on box rest so I haven’t actually worn them and left them packed away. Got them out last week and all the upper rubber had perished and cracked so unusable!!! I contacted ariat but it turns out their “12 month guarantee” is only valid with a small number of stockists and they couldn’t have cared less that I spent nearly £100 on wellies that I’ll never even get to wear. Just like Hunter have gone they’re also substandard fashion rubbish that doesn’t last. Please save your money and buy from a decent company that values its customers and produces stock of a reasonable quality because ariat fails spectacularly on both counts!

Very poor quality Bought some Ariat Windermere boots. These lasted 6 months!!!. The inner lining of one boot completely ripped meaning my foot was stuck inside due to the long boot. Also rubber wore thin on both boots People buy this for the brand however they are not practical in any way and I would recommend anyone to shop else where

Canceled my order but forgot to even email me about it. I emailed asking for a ship date and was told they canceled it. After complaining to them, they finally canceled me order. Terrible customer support