Ariat InternationalReviews of ariat.com

Ordered the Shoes a week ago and theyre still not even packed haha, after i read all this bad reviews i think i ordered in the wrong shop and the shoes will never arrive.. there is no service! Never order on ariat.com again or would recommend

Had numerous pairs of their wellies all split at the ankle. I put it down to riding in them in the winter. The last pair I bought I have not rode in and they did not last longer than 3 months before they split. The only reason I have bought more than one pair (4) is because of the arch support. Luckily I have found Rudds who guarantee their wellies for 12 months (not to split)

The customer service and refund process is ridiculous!!! They say 12-14 days to process the refund. I had to call on the 14th day to check refund status and it still had not been processed to be refunded to my card. Now, I’m having to wait an additional 3-5 business before getting my money back. I will never, but from Ariat online again!!! Horrible

18 months ago I bought my wife a pair of Ariat wellingtons paying well over £200. The right boot has split about 5 inches up from the sole. I no longer have the receipt so can’t go back to the shop.These very expensive wellingtons replace a pair she used for over 8 years, can’t mention the name other than they are also a tyre brand. Those cost less than £20. The Ariat wellingtons are NOT WORTH THE MONEY.

Ordered women's boots. They started squeaking right away. I called customer service and they volunteered that it was a manufacturing defect from a bad shank. Promised to replace them. Then they never did. Lots of emails. Lots of calls. Then the second boot started squeaking. So loud, they're unprofessional for site visits. Ariat told me to cut the boot tongues in half and throw them away, because replacements are coming. Replacements never came and I never got a refund. Awful products and service.

If I could give them 0 stars I would I bought boots they cancelled my order but never refunded me they claimed it would automatically refund me but it's been two weeks I called my bank and they haven't received anything

I ordered a pair of boots and a jacket with express shipping as a gift for an event I was going to. I placed the order on March 16. It didn’t get here until the day of the event which was on March 25th, a whole 9 days later, when express shipping takes a maximum of 5 days. I called to get a refund on the express shipping option and was told the order didn’t get fulfilled until the 21st! Since it made it in time since Shipping date, they were not going to refund me. I asked why did it take 5 days to fulfill my order and they said sometimes they don’t have the item available so I’m like why not just mark it as sold out on the website instead of allowing me to order with express shipping. I had to go to the event empty handed which was embarrassing and I am truly upset with this company and their horrible customer service

I bought the most expensive boot and followed the website measurement guide the company has online and when the boot came it didn't fit at all. I called the company to return the boot get a discount but still didn't receive the refund, called the company already 4 times because I am not able to buy the second boot since once the website was down according with the lady that asked me to wait couple hours and try again and nothing change. I tried again the next day and finally goes thru but after called the next lady called Any to ask her to expedite my order because this is a WORK BOOT and I need so badly since this entire situation is been happening for more than 10 days already and I need the boot to work and she told the order was complete but still in process so she is not sure if will be able to do it. What an S... show and not professional business. Also, I'm been receiving txt on my phone several time asking if I need any help and when I txt with yes please call me the auto txt say we just can txt back and ask me to call to the number I already been calling with no really good result. I hate giving bad reviews but everybody should be careful since those boots are so expensive. VERY FRUSTRATE experience!