Ariat InternationalReviews of ariat.com

Ariat Burford wellingtons are only water proof for 14months. The guarantee is 12 months. They perished around the ankles. 3 pairs 3 friends purchased from different shops in UK. Ariat says only 12 months guarantee. They are right. Useless rubbish.

Surprised and disappointed for such a large company the lack of customer service. My partner purchased me a pair Barnard yard boots as a replacement for my exact same pair I had for six years as I was so pleased with them. The zip broke on the new pair, emailed Ariat with photos of said boot as requested but no response. Also no response via messenger. In the past I’ve purchased alot of Ariat items, never again will I give this company my money.

I bought a pair of Ariat Burford boots 16 months ago for £115 but only wore them in winter (so less than a year of wear) as I bought them specifically for the warm lining and thick sole. They were very comfortable but a month ago they developed a split on the leg where they crease when you walk. First one boot then the other split in the same place. Ariat took some time to reply to my complaint but advised me to take them back to the retailer with the receipt. I did this but as they are out of warranty the retailer was unable to provide a replacement or a refund. I would expect such an expensive pair of boots to last a lot longer than this and would advise anyone buying boots to choose a different brand rather than wasting their money on such a sub standard product

Bought some boots and the ones they sent me were the wrong ones. I called and talked to a lady and she said to send them back and as soon as they saw the return was on the way they would ship me the right boots. The wrong boots were returned so I called again and a man said he would release the right pair and ship them out. Well still no boots so I called again today the lady said the return label they emailed me was for a refund. So Ariat is a lying company. I know I got my money back but I needed my work boots. So they are a company that cannot be trusted to tell the truth. I will start telling everyone I know and all the people they know not to buy from them because they are not a trusted company!!!!

Just a heads up to all South Africans. Ariat Boots South Africa is a scam site.

I placed an order on Ariat European site. got a confirmation about the order, now 6 days later, I haven’t got any information about the status of the order. Mailed them twice, but no answer. I contacted Ariat US and they said they would forward my messages to Ariat Europe. If you don’t appreciate company’s that doesn’t reply on simple questions about your purchase, take your money elsewhere or or order from Ariat USA

Out of warranty boots that have minimum wear are deteriorating in the soles. They cannot be worn. The composite soles are defective and the product is failing through no fault of my own. They refuse to accept ownership in the problem.

I called because I was having trouble processing a order with a military discount. I was on hold for very very long time. The woman finally answered and when I told her I was having a problem with a discount code she said something which I could not understand her and she hung up. I called back and was on hold almost 30 minutes same person answered and said you could only use a military discount code once every 6 months. When I questioned her about why doesn't it say this on their website, she said she didn't know. I asked if she could ask her manager for help she said she does not have one. I said you don't have a manager? She said no she does not. I asked you don't answer to a boss. She said no she does not. I asked if you own the company?and she hung up on me. It amazes me as to why this company doesn't have any quality assurance. They should be monitoring calls and giving a decent level of customer service. I called February 19 th, 2024 around 1:00 EST.