Ariat InternationalReviews of ariat.com

Response from Ariat InternationalAug 31, 2026

We’re very sorry for the frustration you’ve experienced with your Belmont Shirt Jacket, especially after reaching out to us for assistance and not receiving the follow-up you were expecting. We understand how disappointing it is to have a jacket you can no longer comfortably wear because of a missing branded button. We appreciate you bringing this to our attention. We will be reaching out to you directly to review the situation and see how we can best assist. Thank you for giving us the opportunity to make this right.

Response from Ariat InternationalSep 4, 2026

We’re sorry to hear that you were disappointed with your experience with Ariat Europe. We understand that the chaps purchased were not the correct size and there were some difficulties registering the return online, and we appreciate that this may have been frustrating. We’re pleased that we were able to offer a solution, and we hope that you will consider shopping with Ariat again in the future. Ariat Customer Care

Response from Ariat InternationalSep 4, 2026

We’re sorry to hear that you feel you received a poor level of customer service. We take feedback such as this seriously, however, unfortunately, we have been unable to identify the specific circumstances behind your review from the information provided. We would therefore welcome the opportunity to look into your experience and understand what went wrong. Please contact our Customer Care team with your order details so that we can investigate this further and assist wherever possible. Regards, Ariat Customer Care

Response from Ariat InternationalJul 13, 2026

We are truly sorry for the frustration and disappointment caused by receiving the wrong item and the difficulty you experienced while trying to have the issue corrected. We understand how upsetting it must have been to learn that the jacket was no longer available after waiting for a resolution, especially since this was the result of an error on our end. Our records show that a full refund was issued after the jacket became unavailable; however, we recognize that this does not make up for the inconvenience, additional effort, and poor experience you described. We sincerely apologize that you did not feel supported or valued throughout the process, particularly as a longtime Ariat customer. Your feedback has been shared with the appropriate team so we can continue improving how situations like this are handled.

Response from Ariat InternationalJul 8, 2026

We’re very sorry for the frustration and inconvenience caused by the issue with your promotional code, especially after you had already provided your contact information and begun receiving additional messages. We understand how overwhelming and disappointing that experience must have been. We can see that you contacted us directly, and we’re glad one of our representatives was able to assist you so you could successfully place your order using a promotional code.

Response from Ariat InternationalSep 4, 2026

Dear Kay, We’re really pleased to hear that you love our jeans and tops, although we’re sorry that your recent experiences with our Customer Care team have left you feeling disappointed. We’re sorry that the incorrect length of jeans was received on both occasions. We appreciate how frustrating it is to have to contact us to resolve an issue with an order, particularly when you have experienced difficulties reaching us by phone. We are aware of the issues with our current telephone service, including calls being disconnected after a period of time, and this has been reported to the relevant team for investigation. We’re sorry that you experienced this when trying to contact us. We have reviewed the email correspondence and we appreciate that this may not have felt like a quick enough response, and we’re sorry if our reply came across as blunt. Our intention is always to provide clear and helpful information, particularly when resolving an issue with an order. We value your feedback and are continuing to work on improving both our customer service and the overall experience when ordering directly from Ariat. Regards, Ariat Customer Care

Response from Ariat InternationalSep 4, 2026

We’re sorry to hear about your experience and understand how frustrating it must have been not to receive an order confirmation or any updates after placing your order. Unfortunately, we have been unable to identify the order or investigate the circumstances described from the information provided in this review. We would welcome the opportunity to look into this further and clarify what has happened. Please provide your order details in response to this review so that we can investigate this with the relevant teams and assist further. Regards, Ariat Customer Care

Response from Ariat InternationalSep 4, 2026

Dear Jen, We’re very sorry to hear that you were disappointed with the service you received in relation to your boots, particularly as they were a special 60th birthday gift. We have since been able to locate your case and are pleased that we have now been able to resolve the matter with you directly. We’re sorry that your initial experience left you feeling that you had not received the level of service you would expect from Ariat. We really appreciate your longstanding support of the brand and hope that the resolution provided has helped to restore your confidence in us. Kind regards, Ariat Europe Customer Care