Ariat InternationalReviews of ariat.com

Please DO NOT order from this website!! It is a scam!! They will take your money and never send you what you ordered. The tracking number is not real! They will not refund my money. The email response I got was useless and they wanted my permission to resend the order for free!! Ya right ! I don’t trust them I’m sure they just want to charge me again for an order that I’ll never receive!! I should have listened to my gut that the deals were too good to be true!

DO NOT BUY online. Ordered 4 items on 12/10. Received first item damaged. Other 3 items shipped separately but no tracking updates. Received yesterday. They were SOAKING wet still wrapped in plastic but box was not. Looks like has been relabeled. I have been on hold with customer service several times for hours only to be disconnected. Opened a case (when the package was missing) and still haven't heard back. Help is NON existent. Will NEVER buy from them again.

I can only add a ditto to the other recent reviews. Simply stated, this has been the worst online purchasing experience I have ever had. What the other reviewers describe is absolutely true. I tried to reach their customer service twice and am still waiting for a call back because they wouldn't pick up. Ordered 4 items for xmas gifts and they shipped my order belatedly in three shipments. I still don't have some of it. They can't service customers or deliver efficiently but they can seem to send me 6 marketing emails every day. NEVER again. First and last experience with them. I have to return two items and that will likely be an equally frustrating experience. DON'T give them your money.

Ordered a jacket on 12/05/2024. Received an email on 12/16/2024 stating the item would be shipped soon and a FedEx tracking number provided. 12/24/2024, FedEx tracking number shows that "Label Generated", only and that the item has not left Ariat warehouse! My credit card has been charged but no product received. Avoid this company at all costs! Update: 12/26/2024, I called Ariat customer service number only to be put on hold for over 30 minutes. Then an automated voice message said that I would receive a call back and the phone disconnected. I have received no call back nor any written (email) communication from Ariat! I also re-checked the "FedEx" tracking number provided by Ariat and the status has not changed in that the jacket is still at the Ariat warehouse and FedEx has not received the package! I would strongly recommend that everyone take your business elsewhere! FINAL UPDATE (Dated 01/02/2025): I filed a complaint with Ariat direct (via their website) and with the BBB. Within 2 days of the BBB complaint being filed, I received an email from Ariat customer service stating that I would receive a refund within 24 to 48 hours. Four (4) days later , (01/02/2025), I finally received a refund to my credit card company. I recommend that anyone having an issue with Ariat, to file a complaint with the BBB. That seems to get Ariat's attention and to resolve issues. I cannot recommend doing business with Ariat direct (online ordering) until they resolve their internal issues. I hope this review is able to help others resolve current complaints.

I would give this company 0 stars but I have to click one😡 I placed an order on dec 10th hasn’t shipped and I have been trying to get ahold of someone for 3 days in multiple ways nothing ! The absolute worst do yourself a favor do NOT order from them! Share this review on all social media platforms to let the world know !

HORRIBLE Company to deal with! My order was placed Dec 3 and its Dec 23. NO ONE knows where my order is. It was charged to my card Dec 3. I asked them to find it, no one has that ability apparently. I asked for shipping to be refunded, apparently that cant happen until an order is received. Well when the F will that be? I asked them to figure out where the order is. Well it has to be PICKED UP STILL FROM THE HUB!? They talk to you like you are inept. I order monthly from the US and have NEVER had to wait this long for an order and/or received proper tracking. Purely disgusting. I will be telling my husband and son their ARIAT days are OVER!!!!!!!!!!!!!!!!!!!!!!!!!!

Wish I looked here before ordering. I placed an order on December 5th for Christmas. Ariat shipped 1/3 of the items on December 12th. I called about the remaining items and they told me (after 30+ minutes on hold) that I ordered in plenty of time for Christmas and they would get the rest of the items here in time. NOT! They shipped the remaining items today (Dec 23rd) via fedex home delivery. I will be lucky if they arrive by January 1. First and ONLY purchase I will ever make from Ariat. To add insult to injury, I had a shopping offer from my credit card company for 10% cash back. The offer expired on Dec 19th, so the bulk of my order did not qualify (they bill when they ship). Ariat, do better!

Ariat has, bar none, the WORST customer service I personally have ever delt with. I work for a large company that sales Ariat products and I can assure you, I'll never recommend their products to my customers ever again. I'll be sure any customer that is interested in their products know what a nightmare dealing with Ariat really is!