Ariat InternationalReviews of ariat.com

Ordered 2 pairs of boots, during order process noticed one pair was wrong style, tried to cancel in the 30 min. allotted time, did not work. Returned both pairs still waiting for results. Staff very trained anti customer service. This process is now in the 4th week.

Ordered a pair of Boots. The boots that arrived do not match the description on the outside of the box fine I get that it happens. I have tried to reach out to Ariat to get an exchange. I am Currently on my forth attempt to get someone to issue an exchange. When I called them the Service rep said someone would reach out to request pictures of the wrong boot. That was 2 days ago, I have been checking my spam mail daily as well. I have never seen this level of incomp

I bought a pair of Ariat Wexford dealer boots a while back (over 12 months to be clear), thinking that I was investing in a good quality pair of boots that would stand the test of time. The build looked to be good, with a rubber sole but importantly a stacked leather heel which should last. After using the boots for around 18 months, I wore them in snow, after which the leather sole started to peel away revealing that the stacked leather sole was actually a plastic heel block with very thin strips of leather glued on. The leather had shrunk and peeled away from the boot revealing a white plastic block. I contacted Ariat Europe customer care to see if they’d be willing to offer a warranty exchange or repair. Being realistic (and accepting that they only provide a 12 month warranty) I also asked if they’d perhaps be willing to offer a discount on a replacement instead of unwilling to provide a goodwill solution. Ariat offered neither and told me to go to a boot repairer instead. The cost of the repair is approximately 70% of the cost of a new pair of boots so these are now an uneconomical repair. Ariat boots looked good from the start, but after time the poor quality has exposed itself. Ive stopped buying Ariat products and I’ve now chosen to support a local UK based company instead, that hand makes quality boots which are supported and can be easily repaired in years to come.

I ordered some boots and wanted to exchange for a smaller size. The return label could not be scanned so I sent 10 emails to request a new label. 0 replies..i get completely ignored. I ordered through klarna and they did not help me either. So I have to pay for boots I can't wear. I believe that they know I have to pay therefore they ignore me. I work in big equestrian store and never thought they treat customers like this. I will never recommend ordering through ariat directly. They will ignore customers and if a boot is faulty you have 0 chance to get your money back. Always go through a retailer your chances might be higher to get your money back. The quality declined anyways. The customer service is so bad and I think they do not appreciate them. Very sad!

We sent back a pair of boots, waiting on the replacement pair for over a month. When we called to see where they are, they claim they issue a refund which they DID NOT DO! I have now been calling for almost a week, they keep hanging up on me or no one answers the phone. We created a case online with them but they still are not responding.

I placed an order on December 17th 2024, here we are on January 10th and I have still NOT received notification that my order has even SHIPPED and have not received my order! I called and spoke with someone a few days ago and she couldn’t answer as to what was going on with my order and said that I would receive a phone call back, I am still waiting on the return phone call! At this point I just want my $170 back!!!!!! TERRIBLE SERVICE,I will NEVER order from their website again!!!!!

Zero if allowed takes over 8 days to ship! Horrible for a name brand!!!

The box I received with $500 boots was crushed and ripped and not presentable as a gift. I had some disinterested ariat person offer me a 15 per cent discount on next purchase noting if I have just spent $500 I am unlikely to need more boots in the 12 month period anyway- it didn’t work anyway as I tested it- trying to get anyone to account for the appalling condition the boots turned up in- they kept saying I can return them- too scared to do that as their customer service simply is not existent. Still waiting for that manager to call me…