Ariat InternationalReviews of ariat.com

Helaas is het minste wat je kunt geven 1 ster, want zelfs die verdienen niet eens. In september laarzen besteld en nooit ontvangen. Zeker 20x gemaild, weinig tot geen reactie of suffe antwoorden. De originele Ariat zit in Engeland, daar heb ik mee gebeld en erkende Ariat--Nederland niet. Daarom....u bent gewaarschuwd!!

Schlechtester Kundenservice den man sich vorstellen kann. Meine Schuhe sind soweit in Ordnung, aber die Sohle war nach vier Monaten komplett durchgelaufen. Von der Firma kommen keine Rückmails, beim Kundendienst geht telefonisch keiner ran. Absolute Katastrophe. Lieber woanders kaufen

Ho ordinato a inizio Dicembre. Erano regali x Natale. Mai arrivati. Ho iniziato a sollecitare quando ho visto che sul tracking risultava consegnato. Ho chiesto un rimborso o una nuova spedizione della merce. Mai arrivato nulla.

I would give no star's if there was that option. 2 months waiting for some boots for our grandson. After emails and being told to be patient and 30 odd bullshit tracking updates all over China, they now tell me they have been delivered which they haven't. My account shows I have never purchased anything; they have my money I have nothing. Absolute scam.

I bought a hoodie on January 12th, 2025. The payment went through immediately, and the product was shipped very quickly and efficiently from a warehouse in Southern California. I was impressed with the speed of this service. The hoodie was smaller than the measurements on the website, which appear close to that of Carhartt. It did not fit well, and the hood was too small for my liking. Not a big deal, I can return it (or so I thought). I went to the website, put the return through, and got a UPS QR code. I shipped it back to them on January 16th, and got an email on the 17th from Ariat with the tracking. It oddly shipped back to a warehouse in Kentucky, not the warehouse of origin. It took a week to get there, I received an email on January 24th (12 days since I ordered it) saying they'd received it. On THAT email it said the money would take up to 14 BUSINESS DAYS to get my money back. I couldn't believe what I read, presumed this is just standard verbiage, and moved on. It's now January 31st, 2 weeks since I sent back the hoodie, and I have no money refunded. I called Ariat, waited on hold, and was informed that 'due to the holidays' they had delayed response times. Read almost every review about this company, and you'll see very clearly this is NOT a holiday issue, it is standard procedure, and almost every single review is about this issue. My item was purchased after the holidays, not during. Every review, from every time of year has this problem. I pointed this out to the rep I spoke to, and asked why it takes so long to refund funds for returned items. She yet again said it was because of the holidays. I politely explained again, that it was not a holiday issue, many reviews say the same thing from every time of year, and that it wasn't an acceptable explanation, and wanted to really seek to iunderstand why there was such a lengthy procedure. I'm now waiting for a supervisor to call me, which the customer service rep could not tell me when. I asked if I should expect a call today, and the poor customer service kicked in even more. I had worn her pateicne thin by being a polite enquirer. She said it was unlikely anyone would be calling me back today. My review of this company is they are fast to take your money, fast to get your items to you. But... pray you never have to do a return, because once they have your money, they like to hold onto it for dear life. They offer terrible, weak, pointless excuses, that make absolutely no sense, for their unacceptably slow processes. Today, there's not a retailer I've bought from in the past 5 years, that hasn't had my money back to me within 1-2 days of my return getting to their warehouse, and most companies refund you the moment they get the UPS shipping tracking on the return. It's now 2 weeks since I shipped the hgoodie back from UPS, and I have $0.00 returned from Ariat. Ariat is holding my money hostage, and thousands of other people's, while it earns interest in their bank account. Unnacceptable way to do business online today. I will never buy anything of theirs I can't buy in person from a retailer, where I can do the return in person, myself. Probabvly just won;t ever buy anything again from them, as this is ridiculous. They have a terrible rating, because they earned a terrible rating. You'll notice there are ZERO responses from them here on Trust Pilot, either. Stay away from Ariat. February 4th Update: I still don't have my money back. I still have not been called by anyone, let alone a supervisor from Ariat, to follow up with me. 2 weeks, 4 days, and counting. Zero money in my account from Ariat. UPDATE: IT took this company LONGER THAN NINE MONTHS TO REPLY TO THIS REVIEW!!!

I am waiting for an answer on a refund/exchange (Ariat UK) case concerning a returned item (boots that only cause big blisters because they were manufactured to tight) for 3 months !!!!! now. Unbelievable. Not only the Quality is getting worse, the warranty and customer Service is a joke. Very sad that once very good products /company turned into a fake.

Customer service is the worst. I ordered jeans 5 weeks ago that are lost in a FedEx facility. Upon trying to speak to Ariat customer service they will put you on hold and never come to the phone. So I placed a claim 5 times! Asking them to refund me or cancel the order. They proceed to give me a return label! What?! I never received the item and they can see that with the tracking number. I had to dispute the charge in order to get a refund and never did speak to an actual person. Ridiculous and frustrating considering their “family “trademark

Ariat has the most horrible customer service I have ever experienced. I have ordered from them in the past and didn’t have any issues with my orders. In fact I had ordered from them this December and received my order of the insulated bib pants in a timely fashion. However this time I ordered the same thing in the khaki on January 14, 2025 and was informed that the order will arrive between January 23-27 2025. I waited till January 20 and still no email that it was shipped. I called and the customer service person named Tia was rude and tried to hang up on me after she claimed that I would receive a phone call in 48-72 hours just for someone to inform me if my item had shipped when she had the information in front of her. I ended up calling back immediately and was helped by a nice person named Brooklyn who treated me with proper service. She told me that the item was in process and will ship out shortly. Today January 28 still no email about shipping and by the way I am signed up for their insider program which you would think you would get good treatment but not at all. I was told by the service person that my order had been canceled as the bib pants are out of stock and there isn’t any information about restocking as she cannot access warehouse inventory. I asked as to way the website doesn’t say out of stock and she said they are slow to update the site. I asked for a supervisor which she tried to dissuade me from talking to and when I insisted she claimed she would have a supervisor call me back which of course was a lie as no one ever called. Also I just looked up the same item on the website and it doesn’t say out of stock. Also supposedly there are 53 carts with the item in it. So if it isn’t available how is that possible???? By the way when you call customer service you are actually getting outside call centers that are hired by the company. Very disappointed with Ariat as I have been a long time customer. They obviously don’t care about their customers.