Ariat InternationalReviews of ariat.com

4 months in the heel of both boots started falling apart. Outside the 90 day return policy so they didn't even answer emails.

Ordered on 3/13 when the boot had full inventory as it hit sale price, boot was sold out by 3/16 in my size. Received an email on 3/19 that my order was cancelled because it was out of stock.

Been buying Ariat boots for 30 years. Normally they fit like a glove and are comfortable right out of the box. I get the highest price zip front ones. This last pair must be fake or something, it's like wearing clubs on the feet. Unfortunately through Global E, and when I try to return it comes up as not a valid number or email, despite ordering off the official Ariat website. They really ought to have a disclaimer when you order that not only is it going through GlobalE but it may well be counterfeit. When I spoke to Ariat customer service they could not find a record of the purchase either. I understand the difficulties of cross border purchasing but places like Land's End and LL Bean make it work.

I ordered boots February 21st and paid for 2 day shipping. It is now March 3rd and they have not arrived. Terrible customer service on the phone. The boots are in stock. They just didn't bother shipping out on time.

Schicken falsche Ware und erstatten nach Retoure der falschen Ware nicht das Geld. Nach 1 Monat hin und her schreibt der Support ich soll mich gedulden. Die Retoure liegt bereits mehr als 14 Tage in deren Lager. Ich rate zutiefst von Online Bestellungen bei diesem Unternehmen ab.

I don’t even want to give them one star. The boots I received were beautiful but unfortunately too big so I returned that pair and got a smaller size. I returned the bigger size 2 months ago!! And I haven’t heard anything from them. I can even see that the boots were received January 2nd but not a word from Ariat. Luckily I never used the other pair yet since I wanted to wait till I got my money back for the first pay. I honestly doesn’t even want to keep this pair since I feel like I’ve been cheated but I’m also afraid to return them and never receive any refunds.

Totally useless please don't waste your time or money I ordered boots nov 24 now almost March 25 and the order has expired come on sort your shit I wish I had never bothered

Hello - I have yet to hear confirmation that I am being refunded the $173.97 CAN for the boots + slippers charged to my Mastercard on 12/17/24. I contacted the shipper: on 1/13/25 after package got delayed-then-lost in customs and my very anxious 10 year old boy devastated because the boots that he's been waiting and wanting never showed. I was told: "Dear customers, It is waiting for the customs to inspect it, it usually takes about 3-7 days It depends on the local customs policy Please don't worry, I will also check with logistics please be patient" Then finally on 1/21 I was notified that they can't find it.. Unfortunately, since the time of ordering and the refund delay in processing, my Mastercard #3958 has had fraudulent charges and I had to cancel it. Please advise how to proceed with my refund ASAP! I'm a single mom and it's been almost 2 months with this charge on my credit card, and no purchases in hand. Also, I guess I will also have to also claim these charges as fraudulent as I have not received anything, and until the refund is processed, you've basically stolen my money from me. No communication since asking for my refund is not good customer service and is very upsetting as a customer who has almost $200 tied up in refunds-yet-to-be-processed!! Please advise ASAP!!! What a nightmare this experience has been dealing with Jonas Curme at inpromail (shipping company) who is now no longer responding to my emails. Horrible customer service! I'm now posting here to try and get some sort of resolution AND MY MONEY BACK!