SK V.
Extremely Poor Communication
I’m giving ARETYN 1 star mainly because of the lack of communication and how difficult it is to contact an actual customer service representative. I placed my order on August 11 and received a shipping notification that same day, which I found unusual. When the package arrived, it had my correct name and shipping information, but the items inside were NOT my order, and the order number on the package sticker was also not mine. I received someone else’s order. I have been trying to contact ARETYN ever since. I’ve gone through the Customer Support options on their website, but none seem to apply to this situation. I also sent a message through Instagram and have received no response. I understand that shipping mistakes can happen. What is frustrating and unacceptable is having no effective way to contact someone to resolve them. I want to return the merchandise that belongs to another customer, and I also need confirmation that there is no issue with my actual order, which has shown no status update since August 12. ARETYN, please have a customer service representative contact me ASAP so this can be resolved.
Response from ARETYNAug 28, 2026
Thank you so much for reaching out and for bringing this to our attention. We’re very sorry for the frustration and confusion this has caused. Receiving a package containing someone else’s items is certainly not the experience we want anyone to have, and we completely understand why not knowing how to get it resolved would make the situation even more frustrating. We’ve reviewed your order and can confirm that your actual ARETYN order, placed on August 11, shipped on August 27, and the shipment currently on its way to you is confirmed to contain your order. Our Customer Success Team has also reached out directly to the email address provided at checkout so we can connect with you, assist with the incorrect package you received, and make sure everything is taken care of. We also want to clarify our support process, as we never want a customer to feel there is no way to reach us. Every ARETYN team store has a dedicated Customer Support section that connects directly with our Customer Success Team. For a situation like this, Return, Exchange & Refunds → My Item is Incorrect or Damaged will route the request to our team. Even when an unusual situation doesn’t perfectly match one of the listed options, our team is there to help and will make sure it gets to the right place. After seeing your review, our team searched our Customer Support submissions using the information associated with your order, but unfortunately we were unable to locate a prior request through our support system. We’re genuinely sorry that your review was how we first became aware that you needed our help. Had your message reached our Customer Success Team, we would have been ready to assist and work toward a resolution right away. At the same time, if it wasn’t clear which support option to select for an unusual situation like this, that is something we can learn from and make more intuitive. We truly appreciate you bringing that to our attention. Our team has now reached out directly and is ready to take care of this with you. We hope we have the opportunity to turn this experience around and leave you feeling much differently about ARETYN. / The ARETYN Team