Arcline Store Reviews | Read Customer Reviews of arclineusa.com

Arcline Store Reviews | Read Customer Reviews of arclineusa.com

Arcline Store reviews

82 approved reviews, newest moderated first

zayne R.
Sep 8, 2025
Records shipped quickly and well…
Records shipped quickly and well packaged
Response from Arcline StoreOct 14, 2025
Glad to hear your records arrived safely and fast! Thanks for trusting us with your collection.
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David
Jun 28, 2025
Great Buying experience
My order came in mint condition, well packed and fully functional. Will definetely buy from them again.
Response from Arcline StoreOct 14, 2025
Thank you so much! We’re really happy everything arrived perfectly. Can’t wait to have you back for your next order!
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James D.
Jun 11, 2025
Amazing customer service!
I needed to cancel part of my order and Emma was super helpful. I will definitely be ordering from you guys again. 100%
Response from Arcline StoreJun 11, 2025
Hi James, Thank you so much for the great review! We're really happy to hear Emma was able to help - she's awesome and we’ll make sure she sees your kind words. We truly appreciate your support and can’t wait to serve you again soon! All the best, The Arcline Team
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Faerr
May 4, 2025
VGM vinyl lovers won't want to miss this
VGM vinyl lovers won't want to miss this.
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Ulrich M.
May 2, 2025
All good!
All good! Recommend!
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Zack L.
Apr 24, 2025
Good customer service goes a long way.
Long long story short, I got a vinyl in the mail from these folks after they had paired with a new shipping partner. Shipping partner packaged the vinyl in a paper bag to mail it. Vinyl was damaged upon arrival. I emailed Arcline to see what they could do to fix the issue. Not only did I receive an email response on a Sunday within about 15 minutes, but they refunded me for the damaged vinyl and told me to keep the one I recieved. They also offered to replace it if I wanted. Good to see a company stand behind their ethics and products and will take responsibility when something out of the ordinary pops up. Regardless of the shipping error, I’d give this company 5 out of 5 stars for their excellent customer service! Keep it up!
Response from Arcline StoreApr 28, 2025
Thank you, Zack, so much for your kind words and for giving us the chance to make things right! We’re truly sorry again for the original shipping issue - that’s not the experience we ever want for our customers. We're happy our team was able to respond quickly and show you how seriously we take your trust. Since then, we've made big improvements with our shipping partners to avoid anything like that happening again. Your support and understanding mean the world to us - hope to see you back soon! – Arcline Store Team
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Andreas T.
Apr 14, 2025
Arcline Store has a great catalog.
Arcline Store has a great catalog, but my recent experience was mixed. I ordered the Sea of Stars soundtrack, and while the record itself is fantastic, it arrived with a slightly bent corner. The packaging could be improved to prevent such issues. Customer service offered a partial refund, which I appreciated, but I hope they enhance their packaging in the future.
Response from Arcline StoreApr 28, 2025
Andreas, Thank you for your honest feedback - we’re really grateful you shared it with us! We're thrilled you’re loving your Sea of Stars vinyl, but totally hear you about the packaging. We've already taken steps to improve how we protect records during shipping, so future orders will arrive even better. Your feedback helps us get sharper, and we appreciate you giving us the opportunity to make it right. Hope to serve you again soon! – Arcline Store Team
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Ramazan K.
Apr 9, 2025
Fantastic service from Arcline Store!
Fantastic service from Arcline Store! I pre-ordered the Dark Souls III vinyl, and it got shipped on promised day, exceeding my expectations. The record was well-packaged, and the sound quality is superb. Their attention to detail and commitment to customers is evident. Will be purchasing more in the future
Response from Arcline StoreApr 28, 2025
Thanks so much for the amazing review, Ramazan! We're so glad your record arrived right on time and in great shape. Can't wait to help you grow your collection even more - so much more great stuff ahead! – Arcline Store Team
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