Arc HomeReviews of archomellc.com

I would never recommend your company. I had forgot when we got our original loan of never enough documents. Your underwriting dept. needs to be fixed. All you have to do is give a complete list of what you need. To tell you it is complete ready to close then 2 day later need another document. Then 2 day s later need something else. I sent the some of the same documents 3 times. I don't know if they are not organized and just lose items. Our credit is excellent and have been with your company for 7 years and never late. I told them that I was not doing this again to refi. You called us. Didn't need the refi so told them to cancel it. I hope to have you paid off soon and never here from ya'll again. Whats done is done and I would never use you again.

I just refinanced my home in February, but didn't pull out any equity. I called two weeks ago to see how long I would have to wait to pull out equity and a loan officer wasn't available. I was told that I would get a call back; no call yet and it's going on three weeks.

I have tried multiple ways to unsubscribe from the email list over the past year without success. I receive multiple emails daily on a weekly basis.

I called to see about lowering my interest rate, the man was not helpful didn't seem interested in helping with lowering my rate.

Website not well designed. Hard to get someone, always a long wait & mistakes with my payments. Refi loan officers would only give rates over the phone and not in writing even after running credit report. When decided to go for the refi the rate jumped more than 5 points in just 2 days during the time Feds was lowering rates?! Bait & switch. Another refi loan officer is non-responsive after running my credit score again. A waste of time & deduction on my credit scores for nothing .

Impossible to contact anyone. Terrible automated phone system. Contacting the right department requires faxing instead of a phone call or email. Very delayed response time, even when critically time sensitive response needed. Worst customer support experience ever. Hope never do to business again.

Just such an unorganized process. No follow up, no communication unless I hounded them.

Took over 4 months to finalize my refinance and I am not sure the process is even over. The representative asked for documents over and over again. I was asked to provide documents that are not applicable to my home such as providing documentation that I do not live in an HOA community. Tax documents were requested for the current year when I have not yet received my tax documentation from my employer due to the pandemic and the tax filing date has been extended until May 15, 2021. All of this just to save $200 a month??!!. I will pay an overage monthly so I do not have to deal with another mortgage company in the future. The entire process felt like repeatedly hearing nails on a chalkboard.