Arc HomeReviews of archomellc.com

We applied to refinance our mortgage since the rates were so low and that was back in December 2020 and we are still waiting to hear back from our lending processor. The last email we received from him was in March stating he would get back to us within 48 hours. On April 13th I sent an email to him in regards to not hearing back from him yet and now on April 27th I still have not had any response from our lending processor. Its a little disheartening. At this point we are talking about taking our business elsewhere. Prior to this we have not had any issues with ARC. Its such a shame.

We kept getting your refinance letter and email. We’ve called several times but no answer. We’ve sent email and an appointment was set up but no call received. Made a follow up email. Finally, somebody called. Received an estimate, monthly payment was a little bit lower but we had to buy points. Informed loan officer “not interested” but we’re still getting solicited!

After being contacted by Arc, I sent some documents to see what they would offer. By the way, "them currently hold the mortgage on this property". They called to offer a lower interest rate then I am paying them "now". They sent me a pulmonary offer and I had some questions. I emailed the questions to Arc and did not receive a reply.

3 months and counting on a simple refinance! I already have a loan with them, great credit and the process drags on and on. I got multiple mailings and emails asking to refinance. I often go a week or more without an answer to an email, multiple calls or asking multiple people. Beyond frustrating.