Iain S.
Top Customer Service (Edited "Damaged…" review))
(Original review)The package did not resist impact damage which resulted in the posters getting irreversible creases. Suggest you use rigid tubes for shipping. Had they not arrived damaged a better rating would’ve been given. (Update below) I just wanted to add, before much more time goes by, that a representative from Architeg Prints immediately reached out to me after learning of the damage in shipping issue. This company clearly cares about providing quality customer service and products. They are good communicators and have been very helpful and responsive. New posters have been shipped without any cost, and I'm very pleased with the way they've gone about rectifying the issue. I will use them again.
Response from Architeg PrintsNov 11, 2024
Hi Iain, Oh no! We sincerely apologize on behalf of the carrier for the unfortunate condition in which the poster arrived. This does not reflect the level of service we aim to provide. While the delivery process is beyond our control, we always make sure that every package is sturdy and secure before shipping our posters. However, rough handling during transit may occasionally result in damage. Rest assured, our customer protection program guarantees a refund or reprint in the event of damage or loss during transit. Please contact us at your earliest convenience so we can promptly send you a replacement at no additional cost.