Amin N.
Fake Guarantee and Misleading Product – Not What You See Online
I purchased the “Essential Templates” pack from Archiroots (Order #66842, Oct 30, 2025) after seeing their website promise a bundle of “Essential Templates worth $142” and a “14-day money-back guarantee.” What I received was one single portfolio file with two basic style variations (Bold and Minimal). That’s not “multiple templates” or a $142 bundle — it’s one template sold under false advertising. When I requested a refund within the 14-day period, customer support refused. They suddenly claimed that refunds only apply to “product errors” and that customers must “prove usage.” None of these conditions were visible on the checkout page or anywhere near the guarantee section. These restrictions were buried in fine print that directly contradicts their own public promise of a risk-free refund policy. That’s false advertising, plain and simple. Their so-called “guarantee” is meaningless, and their “Essential Pack” is nothing more than a glorified single file. After pressing them multiple times, they tried offering another “digital product” as a distraction instead of honoring the refund. I refused — because the problem isn’t preference; it’s misrepresentation. This company hides behind scripted replies and empty PR talk about “terms and conditions,” but the truth is that they mislead customers with inflated marketing and fake guarantees. If you value transparency and honesty, avoid Archiroots. They sell hype, not quality — and their refund policy protects them, not you.