archersystems.comReviews of archersystems.com

This company is a nightmare. You can never contact anyone there. They just endlessly ghost you.

Every day I call it's the same story...no information available 2 months and no progress! And I'm paying them for what? Awful company.

BEWARE! Portion of settlement was "immediately available" Nov 2024. Nothing for 3 months. Then on March 11 was told 1-3 days for a direct deposit. Nothing. Called back and was told there was a problem with the payment, wait 14 days to resubmit electronic deposit. If you can avoid working with this company, DO IT! Over 5 months, not a penny and complete BS every time I call Archer Systems, LLC. All I get from them is excuses. When I call, I speak to a foreign "representative," each with a conflicting excuse. There was a problem submitting my electronic payment, I have to wait 6 days to resubmit, I have to wait 14 days to resubmit, we don't know what the hold up is. I've asked to speak to a Supervisor only to be told one is not available.

Archer systems back at the end of January sent me a closing statement from the Krause and Kinsman law firm. I never received it due to the fact that the Archer Systems had the wrong email address for me Since I became aware of that (three days ago) I called archer systems and told them about it. The next day after that, I called again to make sure the email address was changed and it was but still no email received. Today (third day) I call them at 3:15 pm to find out that still has NOT been sent. however, an email has been sent over to their internal department an email over to their internal department, to have my closing statement sent to me. I asked lady then could you call sent over internal department and have them to send over my closing statement through email. She told me No, that they have to email their internal department—that they do not receive phone calls.. only emails. I know it’s only 3 days but I’ve been waiting since Oct 7. For this wrap up. I found it very frustrating that a company cannot call within itself. Communication should be a key factor within a company. I find it very aggravating that it taken three days (not yet received.) for an email that’s already been sent out once

The reps are rude and unhelpful. I have been waiting on a payment come to find out they deposited in a wrong account. They are placing the blame on me when I provided the correct information and have proof that I did it correctly. Now I have to wait three months to get my settlement payment because they messed up.

I guess I will add my 1 star to their endless stream of 1-stars as well. HTF is this company still in business? They are in control of hundreds of millions of dollars and can't even get their act together. They NEVER pick up their phone or respond to any emails. When they actually respond to reviews onlinr they simply say "contact us". Well, we wouldn't have to blast your a$$ if you picked up your phone!! Time to file complaints with Federal Regulators to shut this joke of a business down! I can't believe Law Firms still entrust this company with our money.

On October 9, 2024, I received documents from Archer congratulating me on the completion of my settlement and requesting me to complete the document in order to receive my settlement. The document was completed online and electronically sent back. (See Attached). On December 2, 2024, I received and email and then a call on December 5th from Suhn Rea, QSF Client Service Representative confirming the account number and routing number for my special needs trust account and he said no additional information was needed and the settlement amount will be deposited in about three business days. After, not receiving the deposit in the special needs account, I have been emailing Mr. Rea, and now all communications have stop. Today, I contacted the number on the document I received and the person I spoke to looked up the information regarding my settlement and stated it will be another 12 months before any money is deposited in my account, to check back every eight weeks and also stated the lawyers are still working on my settlement?? Below is the first email from Suhn Rae! On Mon, Dec 2, 2024 at 3:35 PM Suhn Rae wrote: Good afternoon, I hope this email finds you well. I'm Suhn, a member of ARCHER's dedicated fraud prevention team. It is ARCHER’s policy to verbally confirm any new or updated wire/banking instructions prior to disbursing funds. This call will take less than 2 minutes of your time. I will be giving you a call to verbally confirm the wiring instructions. Can you kindly provide a phone number and time that works for you? Thank you, Suhn Rea QSF Client Service Representative ARCHER Systems, LLC Telephone: (713) 804-5425 x 1211 Email:

Their customer Service is rude and lacks any knowledge of your issues. They don't know the law and their answer to every question call back 6 to 8 weeks. They didn't even wait for the question. They are sitting on our money and feel no rush to give it to us. What taken them almost a year with no results took me a half a day to resolve. How pathetic