ArcBestReviews of arcb.com

This is the worst shipping company I have ever had the misfortune of dealing with. Yikes.

Words cannot describe my utter frustration and disappointment with ABF Freight. They were hired to transport two garage doors from Colorado to Ohio. One of the garage door panels was severely damaged (metal buckled/bent; metal backside was punctured). Per the shipping instructions, the garage door panels were to be shipped on their sides and not stacked (per manufacturer). When the panels arrived via ABF, the delivery driver opened the back of the semi-trailer and we saw that the panels were laying flat and were stacked on top of each other. Since the panels were individually wrapped in cardboard, the damage was not clearly evident at the time of unloading. However, upon the removal of the cardboard, the CHI certified installer immediately noticed the damaged panel. To create the amount of damage inflicted, the garage door panel had to have been dropped, dragged, or shipped improperly. Since the damaged garage door panel is part of the CHI Shoreline series with carriage overlay, they won't just replace the damaged panel. They are saying that all three of the bottom panels must be replaced in order to ensure that the grain and the overlay matches up. Now I have to waste my time writing this review and filing an insurance claim. A few months later... the insurance agency declared the garage door as a total loss and is reimbursing me everything but the $500 deductible. While ABF did reach out to me on the matter, they basically did nothing to rectify this matter (lost $500 because of them). In conclusion, based upon my shipping experience with ABF, I strongly recommend avoiding ABF Freight as they don't follow shipping instructions which resulted in damaged/ destroyed goods.

The worst experience i have ever had in shipping. I was quoted one price and told them i need a box truck with a lift gate. The same reason i just canceled my shipment from a place in Clearwater Fl. Now i am late getting it shipped. No problem the guy said we got a box truck and the we will get right on it. He sends a transfer truck just like the last place did. Then after 2 more days they finally send the right truck pick up my order and charge me. Then send me a text message saying i owe more money. They put my shipment in lockup pending payment. When i finally relize my shipment wasnt made i find out i needed to pay for the liftgate and box truck. Then before they will deliver we have to pay for a liftgate and box truck again for the drop off location. Then on top of that it was damaged.

This company is what is wrong with America. This driver failed miserably, lied about it and had zero accountability. If you can get your vendor to use a different company then it would be in your best interests to do so.

Awful company with zero communication. I made a purchase, the company used "ABF Shipping" which is ArcBest. This was a large television, so I assumed that they would require signature. The only communication is through you checking their website, Sunday night it showed the item was being delivered Monday, so I took the day off. Monday at about 10am the shipping switched to Tuesday delivery. Like a fool, I took Tuesday off and on Tuesday the shipping switched to Wednesday. Finally on Wednesday (today) a phone number popped up and the delivery says as of this moment that the item will be delivered Wednesday. I called that phone number and they now say that they will deliver Thursday. I asked for a time window as I have now taken off three days of work and the best they can provide is 8:00am-5:00pm. I am out about $800 awaiting delivery of a television because a shipping company is somewhere between disorganized and incompetent.

These guys will spam you a lot. As soon as you book the load at least 10 of them will start spamming all the emails that you company use. They will spam your wife, kids, dog and cat. You will have to spend 2 hours daily to block all of them. Be sure that you will have to report every move of your driver and that your inbox will be full in two days.

This is the most offal company I ever encounter. They hold up my shipment for 5 days without trying to delivered. and would not move it if I would not call in. They are most expensive. They are twice as much as other shipping company. I paid more, because I thought they will provide great service. WHAT A MISTAKE!!! IT"S GOING TO BE 2 WEEKS AND MY SHIPMENT IS NOT DELIVERED YET AND IT"S ONE HOUR DRIVE TO DISTANATION!!! I CALLED IN ASKING FOR DISCOUNT INSTEAD THEY CHARGE ME $500 more THEM ORIGINALLY ESTIMATED to DELIVERE SHIPMENT IN 1 HOUR DRIVE. STAY AWAY IN ALL COST!!!

ARCB.com is the same as ABF Freight @ABFfreight Just FYI We placed an order online and the company picked ABF to handle shipping. The guy arrived in his truck and as my husband and I walked over he didn't even bother to turn it off to hear what we were saying to him ( yelling over a truck engine while wearing a mask and being on a busy road makes it laughably hard to hear anything) on top of that he parked his truck a block away from our building. We walked over to our building as he drove. Once he stopped the truck it took the driver 6-8 min to exist his truck as we waited for him by the back. Mind you it was 98 degrees that day so for us to have to wait for this guy to leisurely exist his truck was annoying to say the least. When he got into the back he had no idea what he was looking for... a few minutes later he states that our box is all the way in the back ( not sure how that's our issue) but then because he didn't know how to handle this delivery he asks my husband to come up and help him! So this delivery guy is wearing protective thick clothing/boots and thick rubber gloves and he's asking for help from someone who isn't... Of course my husband went up the truck to help but considering what a mess the inside of the truck was and the overall situation it was clearly unsafe. With my husbands help they moved the box towards the front and my husband lowered our heavy box onto our personal cart right off the truck. Why the delivery guy didn't lower it off the truck himself I have no idea. The truck guy also asked to keep the large outer cardboard box from our package for some reason. But the kicker was that this guy expected a TIP!!!!!!! This was one of the worst freight delivery experiences I have witnessed. I cant image how all of this would have went down if my husband wasn't there to help and I was alone? Why hire people who don't know how to handle a medium size delivery? If you have a choice in the matter, don't work with this company - they are a nightmare.