BC
Worst Customer Service in Fast Food
Man, has Arby's ever fallen off. They used to be considered the higher end of fast food, no longer, let me tell you. I placed an order using their app, for the Cedar Bluff location, and this was my experience. There is a grotesque woman who works there, not grotesque for how morbidly obese she is, which I could care less about, but grotesque for her nasty attitude. I placed an online order through the app, and the app told me my order would be ready by 9:52PM. I get there at approximately 10:05PM, go to the drive through, and am told by a woman that I needed to wait. 15 minutes later, I am still waiting by the speaker where people place their orders, so I decided since the app said my food would be ready almost 30 minutes earlier, I would go ahead and just pull around. I finally get to the window, and when the woman asks me what I need, I explain to her I ordered through the app, and just need to pick my food up. She then begins going off on me, for having the audacity to not sit at that speaker as she demanded, and she literally accused me of "cutting the line", which would have literally been impossible, as I was still in the same line. I showed her that the app told me my food would be ready 30 minutes earlier, and she proceeds to tell me how mine was the 10th extra large order in a row, I ordered 2 sandwiches - 3 fries - and 1 order of cheese sticks, and that there were only two people working, and then she says "but I know you could care less about that" I told her this was on video and that I would be sending it to Arby's Corporate, and she said "Oh good, tell them I said hi" If her working conditions are so bad, then she should get a different job, however, I believe the reasons that she doesn't are quite obvious. Since it is clear that Arby's is OK with such behavior by their employees, especially at this location, just look at all of the reviews for this location, I won't be back to any Arby's. I ended up throwing that food away and ordering a pizza, when I got home, there is no way I would allow my family to eat food that was prepared by someone like her.