Arby'sReviews of arbys.com

I went to the Arby's Drive Thru at 1821 Range Rd in Mesquite. I ordered a Classic Roast Beef Sandwich, a Coke and an apple fritter with extra icing. I paid and drove away. I took a drink of what was supposed to be a coke and it was a Dr. Pepper which I do not like. I turned around about 2 blocks and went back in the store. I did get the correct drink. Then I left again and opened my sandwich. I got some sort of a sandwich with cheese and a sauce. I looked at my apple fritter and it did not have more icing which I ask for extra icing. I went back in the Arby's and asked if they could at least get one thing right! Apparently they didn't get anything correct which is total just unacceptable. My order # DT392. This is just totally unacceptable that they couldn't get one thing correct.

I would love to send you my pictures I'm sending to my family and friends who all agree this is not the kind of sandwich any of would ever want. I believe people in this company are in it for themselves only. This will hurt the Arby's name that was always considered a reputable high quality food franchise. Let me know if you want a picture but unfortunately you are aware of this issue

I've ordered from that place twice within a month and every time I order there. They get my order wrong. The first time I order two Swiss roast beef and dip sandwiches. They didn't had the sauce to go with the sandwiches. So I had to drive up there and all they did was give me one cold sauce when I ordered two sandwiches. They didn't replace my food because it was already cold because I had to drive up there. I ordered today and I ordered extra beef on my sandwiches and they did not come with extra beef .I have pictures to prove it and the sauce came quartered full it wasn't even enough to dip my sandwich with.you Need to look into that place.

Rude drive thru, nasty, radical

I stopped by the Arby’s on Monroe (Tallahassee) today around 2:00 PM during my lunch break. There was only one customer in the restaurant ahead of me, but after that customer was being helped, I stood at the counter for nearly 15 minutes without being acknowledged by any employee — not even eye contact. The staff appeared to be occupied trying to process a business-to-business “trade out” on the register. I understand that situations come up, and the employees were not being careless — but completely ignoring a customer who is standing at the counter for that long is unacceptable. A simple acknowledgment or a brief explanation would have gone a long way. I only needed a quick order to go and had to leave without being helped so I could return to work. Unfortunately, that experience means I will not be returning to this location, and I will no longer be purchasing Arby’s gift cards for my employees as I have done in the past. I am not looking for compensation. I’m simply providing honest feedback because this experience fell far below what I expect from a business that values its customers’ time.

Went to Arby's on N Salisbury Blvd, Salisbury,MD this morning. I told him my order 5 times. He had it wrong each time. Got to the window and she repeated it wrong. All it was, was a bacon,egg,cheese croissant meal w a light ice Dr. Pepper. She says ok I ask for a Sr discount. Order is 6.69. Gave her my card. She and the guy close the window. I get my receipt w the bag n look at it and its 7.72. I question it and they said oh We thought u said a egg and cheese croissant. You have asked me this order a total of 8 or 9 times. How many people does it take to change a light bulb? I ask fir the manager as they have put another figure on my card that wasn't stated which is stealing. The manger Cody listens n does nothing. I said you can't add any more on my card wo telling me first to see if I still want it at a different price. He was worthless n thought it was OK. The Arby's there is totally useless n I told him I would not b back. He, Cody the manager, supposedly, wouldn't make it right. Im trying to reach corporate about charging my card a different price than was stated wo telling me. I have to see it on my receipt after receiving my food.Thieves n cant get an order right if you printed it on a piece of paper. Restaurant 5313 2350 N. Salisbury Blvd Salisbury, Md.

The Arby's in Alexandria is a freaking nightmare the people who run it suck I try and make things simple the employees can't hear it's getting old

I placed an online order for a classic RB sandwich with onion and swiss cheese. I went to the drive thru to do the pickup and they stated they had received no online orders. I showed her my phone verifying order placement, paid monies and correct restaurant for pickup. She still insisted they had no orders. Okay I said, I figured I could go home and call customer service for arbys and get a refund. Wrong! They have no CS number but they have a online area for request of refunds. So I fill this out along with supporting screen shot of my order. I hit the submit button and it says that page doesn't exist. I tried to do it a couple more times but finally gave up. You win Arbys you stole my 5.62 but as God is my witness it will be the last.