Arbor Day FoundationReviews of arborday.org

Made a purchase of 15 trees in September and per their website and the individual ship times of each and every tree, these trees were supposed to ship by 11/27. I even followed up in November to make sure that these would ship by 11/27 with their customer service. After being assured by MANY means, it is now 11/28 and my trees have not shipped.

I ordered 4 pecan trees and 3 hackberry. The first two pecan trees that arrived (Sumner and Pawnee) had mites on them. I contacted the Arbor Day Foundation and after a few go-arounds and a lot of pictures, they agreed to send replacements. The replacements were worse than the original. There were more mites and webbing. I contacted them and was told that this was simply "stress from being shipped". They refused to give me a refund or respond to me. I went to our local county extension office (WSU Master Gardeners) and they agreed that this was a major problem, not only on these trees, but a cause of infestation to my walnut trees. They said that they would provide a statement as soon as they processed my samples. In the meantime, I called the Arbor Day Foundation back yet again and informed them of my involvement with the County Extension (WSU Master Gardeners), and told them that I was forced to seek backup and demanded my money backor that they would get invovled. Immediately they processed a refund. I live out of town so this was a hassle to involve the County Extension, and care for a sick family member. The last thing I needed was to get shipped infested trees that now will/may be a problem with my other nut trees. These guys are dishonest. These trees were clearly infested and NOT a result of shippping stress. I alone knew that difference.

A decade ago we ordered 3 lace bark elm trees. We, unknowing the difference, received just plain Elm trees. Today the trees are grown and I am constantly trying to keep the Japanese beetles and diseases from killing the trees (I am losing the battle). I thought arborday would know the difference.

This company sells people dead sticks, then when asked to replace the dead order following their rules, they get sent more dead sticks. Do not waste your money. Go to a local nursery. Period.

Going on a year. Still waiting on my trees. I have contacted the company multiple times and they keep giving me a delivery date and then it passes with a new delivery date...for the past year. I was told that there had been a fire and this was the reason my trees were delayed. It would be good customer service to refund my money or offer to send another type of tree. I have had good experiences with Arbor day in the past. Yes, you will receive sticks but it is fun to watch them grow.

DO NOT order trees from Arbor Day OR make a donation for the free trees! First, my wife made a donation with the expectation of receiving 10 free trees. They recommend planting the trees in the Spring for best results. Well, we got the trees, but not until the end of May when it was HOT! Second, the trees we received were literally "sticks!" All are doing poorly or dead. Also, we purchased a bush and they promised a free Red Maple. Again, the Red Maple arrived DEAD and also a "stick!" When we called customer service (waited 15 minutes on hold) we were told they only guarantee the purchased the bush that we purchased and not the free tree. I explained that we've dug up good turf, purchased fencing to protect the tree and spent a considerable amount of time planting this tree. Didn't matter to her - NO REPLACEMENT! A true bait and switch. AND, to make matters worse, they sold our information to a bunch of third party companies and now we're flooded with unwanted mail from various organizations. UNACCEPTABLE! I told them to removes from their third party list ASAP. Furious! Stay away from this organization!

Ordered trees summer of 2022 for fall. They did not show up until December (250 seedlings). Hastily planted them and of course, all died due to hard freeze that happened shortly after planting. Contacted arbor day and got a letter saying to respond for a refund, or wait until spring for new trees. Spring is here, almost gone, no replacement trees, no communication, nothing from Arbor Day. Contacted them again for refund, nothing.

I sent in a donation more than a month ago and never received the promised trees. Dorothy Ringer Sumner