Jason
I built a new home through Arbor Homes…
I built a new home through Arbor Homes (honestly which has been great) but I closed in the winter which means the sod installation got pushed back until spring when I was already in the house. Because of this the watering was not done by Arbor and I was hit with a $1400 water bill. During this same period there were vacant houses that had their sod installed and watered on Arbor's dime while I am getting hit with this extra expense because my house was ready in the winter time. I reached out to Arbor management team, which didn't respond for weeks, about this issue and they told me that the sod was an investment in my property and watering was my responsibility. I asked why I was having to have this extra investment when neighbors right next door will not have this same expense because of the house being built and sodded in the spring/summer time. So effectively I have been hit with a $1400 penalty for closing in the winter time. The customer service with Arbor Homes is atrocious. Once you close on your property you don't matter to them and they will not help you. If you close on a house in the winter time be sure to ask about sod installation and make an addendum on the Sod paper that you sign to protect you from this same situation. Until they can make it equal for people that close in the winter as it is for those that close in summer/spring buyers need to push back on this.