Arbor HomeReviews of arbor-home.com

My discover card was comprised trying to purchase vinyl flooring this is a fraud website.

I built a new home through Arbor Homes (honestly which has been great) but I closed in the winter which means the sod installation got pushed back until spring when I was already in the house. Because of this the watering was not done by Arbor and I was hit with a $1400 water bill. During this same period there were vacant houses that had their sod installed and watered on Arbor's dime while I am getting hit with this extra expense because my house was ready in the winter time. I reached out to Arbor management team, which didn't respond for weeks, about this issue and they told me that the sod was an investment in my property and watering was my responsibility. I asked why I was having to have this extra investment when neighbors right next door will not have this same expense because of the house being built and sodded in the spring/summer time. So effectively I have been hit with a $1400 penalty for closing in the winter time. The customer service with Arbor Homes is atrocious. Once you close on your property you don't matter to them and they will not help you. If you close on a house in the winter time be sure to ask about sod installation and make an addendum on the Sod paper that you sign to protect you from this same situation. Until they can make it equal for people that close in the winter as it is for those that close in summer/spring buyers need to push back on this.

Took my online order. Three days later got confirmation saying we will need up to fourteen days to review. Twenty days laterI got an email stating they are still reviewing it. No close communication, no access by phone, no evidence of product availability and a complete disregard of customer service.

Horrible company to deal with…Purchased flooring that was offered on their website only to be told the product was discontinued. I ask for money back and they stopped replying to my request. I have been told that someone would get back to me; yet nothing. This has been ongoing for one year. $1600 total. Garbage customer service. Crooks!

This Home builder put my lawn in December of 2024. This did not give the lawn time to take root. I tried all spring and summer to try and get grass to grow but it just wouldn't grow. Now I have several bare spots will the grass will not grow and they are trying to blame my dog for this. My dog did use the lawn but there is no way he caused all the problems in the back yard as well. My house is not the only one in the Day Farm development almost all the home has issues with bare spots in the front and well as grass that would not grow in the back. I would not ever buy another home from them they say the lawn is my problem and they will do nothing about it. Also several new homes in new phase have had people move in earlier in December this year than I did last year and their lawns were not put in.

Honestly, one of the work order experiences I've have. If you only want aggravation from a company and nothing else, try Super Arbor. They literally don't give you the product you order or a reason why they can't, they can't even return your messages or calls when their AI customer service says they will. I waited over 20 days for simple order for fiberglass insulation.... Nothing. There are so many other companies out there that want your business and with work with you. I got my floor insulation for someone else. It took 5 days and $30 more dollars than Super Arbor quoted, to get me the 500sqft of insulation from Insulation4US. I try saving a bit of money and got aggravated instead; lesson learned.

How could anyone think this is not a complete scam? The AI voice is the first indication, then "price change" scam is next. Then when you want to pick up at their location in person, they need your zip code and info to "locate the nearest warehouse". The only thing I expect from this interaction is a hoard of spam calls and texts.

I had to cancel my order after waiting seven days to receive some kind of email providing status of my order. Despite sending emails requesting an update, I never received a response. I eventually called and spoke with Paige, who was unable to provide any meaningful information beyond confirming that my order was still "pending approval". When I requested a cancellation, I was told that even the cancellation itself would be "pending approval," which was extremely frustrating. All I wanted was to receive a door within a reasonable timeframe, ideally within a week. I sincerely hope the cancellation and refund process does not take as long as the order approval.