Heather F.
Had a problem with a part that wasnt their fault...They called immediately!
The Araparts company went out of their way to contact me and make things right. This is not usual for most companies to go out of anyone's way these days, and I'm impressed! Thanks guys for being human. <3 Ill buy from them again for sure with that kind of positive communication.
Response from Araparts.comApr 16, 2016
Hi Heather, We apologize for the inconvenience, and we will get you taken care of. We just reached out to you right now and left a message. Don't worry.. Our return policy is for new unused products, but your case is different, and is definitely covered under warranty (and within refund period as well). We always work with you, so you aren't left in the dark. Give us a call at (916) 585-6835, or send us an email at [email protected] and we will make this right! Regards, Araparts Customer Service