W C.
Motor mount part issue with updated conclusion.
Ordered and received motor mounts. However one mount for transmission did not fit correctly. Emailed Araparts no response, hence one star review. Scenerio: you spends 2 hours disassembling your engine compartment to access mounts then find out one of the 3 transmission mounts won't fit. Your car is disassembled and useless at this time. What do you do? Email the company and wait for a response? If they respond do you wait for a replacement part that may not fit again? Or do you find a part locally and spend the extra money and time due to bad service and imported junk? Update: 4 hours after posting original review Araparts responded. I received a refund for the defective part and an apology for not responding to my first email after finding out the part did not fit. I upgraded from 1 star to three stars but would recommend Araparts to evaluate their sourcing for certain parts. Unfortunately its like a gamble when importing parts from certain countries and suppliers. If the part cost is economical but a customer can't use it what is it really worth?
Response from Araparts.comSep 17, 2019
We are sorry for the inconvenience, and it looks like we did miss your email. This is our mistake and we apologize for this! Because of this, we are going to refund you for the mount that did not fit your vehicle. Regards, Araparts Customer Service