Gideon K.
Service needs improvements
The item was delivered on the day it was due. Not only that but it was a next day delivery just before Christmas. However, my gripe is that whilst I received an email at 17.02 that the item had been delivered, no time nor location was given, (It did not fit in my letterbox and I was out at the time). I looked outside in the dark but could not see anything. At 00.37 the next day an email arrived saying when it had been delivered and where the item had been deposited, but I only read it on the following morning. Delivery had indeed been on the due day at 16.36 but it had been left outside overnight in the rain. Luckily, it was not stolen or damaged. Suggestions for improvement. Offer text as well as email notification notice; offer a delivery window and/or safe place option; synchronise notifications with real time events - i.e. delivery to be advised at the time and not eight hours later.

