Apria Healthcare Group Inc.Reviews of apriadirect.com

Recieved new machine for bi pap. They gave me the wrong masks can't use them told them they said oh no worry we'll send you a new one sent wrong mask,head gear to big . I think they do it on purpose

I'm a new customer trying to restart my CPAR with a new doctor after more than a year of non-use. Apria placed my initial order then, without telling, cancelled it due to non-compliance (for lack of use). After more than an hour on the phone with Apria, their compliance department said I shouldn't be considered non-compliant but the customer service and sales department were stuck repeating the script that I needed to be compliant. When I asked how to become compliant, the agent didn't know. I eventually learned they can request a compliance report from my doctor but they refuse to request the initial one as I'm a new patient.

I need negative stars for this company. Their website is absolutely useless- it can't be used to place an order and it's never up to date. It took 2 phone calls for them to correct my insurance. Then I placed an order. a month later I asked where's my order- they had forgot about it. She tried to blame me for not calling to check on it- nope!!! I truly hate this company!!!!

Apria Direct online corporate has given me empty promises to complete order made 10/28/24. Today is 11/15/24, they still have not updated the Fedex tracking number as of 10/30/24 or refunded my money. They continue to lie stating it is their supplier not getting back to them with update via email. This place is a fraud company. The email back answers such as "your request is being processed"...I suspect/want to warn other beware of scamming online shoppers with this company. Buyers beware!!!

Apria supplied my CPAP machine. Their billing cycle is a mess - erratic and nearly impossible to interpret as I always got different answers. For example, they sent a bill to me in May from September, which my insurance refused to pay since it was from a previous year. I finally decided to return the machine rather than deal with Apria anymore. In April, they said that a carrier would come pick up the machine. Then they charged me for May. When I called, they said the machine had been picked up. Of course it has not - it is still sitting on my desk. I am on the phone right now with them and they remain clueless as to why they are charging me for a machine which their own records show has been returned,

I purchased an expensive 59S Liviliti UVC LED and heat sanitizer for my cpap hose, mask and mobile phone. (Model SZH40-T5 Made in China) The fans stopped working after about 10 days, and the latch would no longer keep the lid closed. Furthermore, Apria is making me pay for shipping to return their defective product. I will not be buying anything else from them.