ApplovaReviews of applova.io

Applova support has been excellent throughout the years and we appreciate them and all the resources they offer.

What a waste of time. I had a small inclination that everything they promised would not be fulfilled after I paid their $500 fee. And to my surprise, I was right. Wasted so much time and money and nothing came out of it. They refuse to refund me because they claimed transferring photos took up a lot of resource. All they did was copy all my photos from Clover. I'm guessing this is how they make most of their money as not a lot of customer stay with them due to horrible customer service, very poor and buggy software and bad implementation. They made several claims and guaranteed them. But after I signed up and dealt with several people, none of them claims were true. Claim 1) Fully integrated with Clover. Everything automated and no need for double entry. Facts: Completely false. They are NOT fully integrated. After I signed up, they said Clover limits what they can and cannot do with their API. So there is double entry involved and many of the benefits you have on clover will not work on their Kiosks. Instead, you have to pay an additional $50 to use their service such as rewards points. Claim 2) No double entry. Facts: 100% false. There will be double entry and you will now have to mange 2 systems. Their menu isn't synced with clover. If you take an item offline on Clover, you have to do the same on their system. If you upload an image you have to upload it again on their system. This is double entry, double the work. Which they claim you don't have to to with their system. Once you pay the $500 fee however, their tune will change and they will say "CLOVER" is at fault. Well, they should have stated that in the very beginning. They also like to waste your time by setting up zoom meetings to brag about their company. No one has time for that. They claim everything is automated and everything is integrated, but they have to call you and waste your time telling you how to do this and do that. Should have been a red flag when they told me they needed to setup zoom meetings to guide you through the process. But if everything is "automated" like they claimed it was, why all the zoom meetings? At the end of they day. I'm glad I didn't spend $2000 on "Self-service" kiosk that doesn't work and am glad I wanted to test our their service first on a clover station. Turns out, they are NOT fully integrated and everything isn't automated. So if you want double the work, then go ahead go with them. Charging $500 to upload photos is ridiclous. Waiting on my refund since we could not use their "service" due to their reps lying. Also, be warned that there is a reason why they only accept debit cards. Make it harder to dispute the charges after you end up deciding to cancel because they couldn't fulfill their end of the deal.

5 STAR great customer service, very professional, friendly, patience and responsive. A special kudos to Alina Wellington, she is very professional, quick to respond to issues, results oriented, easy to talk to and takes time to explain to customer how to navigate the system. She exemplies what great customer service is. I truly mean it. I have dealt with many companies that profess great customer service only trying to sell you a product, after you buy it that's where the service ends and you call support line. So I am impressed by her kindness and quick to action attitude. Another employee that needs recognition is Shane Maxwell. He is a super star and has always responded very kindly and professionally with all kinds of my stupid questions. APPLOVA is very fortunate to have them on the team.

Easy to use! Easy to make changes if whenever necessary. Wouldn’t ask anything more! And the support team is very helpful and responds quickly. Highly recommended.

Kevin has been amazing to work with! He is very knowledgeable and super helpful. He has helped us work through any problems that have come up. Applova has been great for our business. Our online sales have increased tremendously with applova. I highly recommend integrating this into your business!

We’re having a great experience with Applova. The online order and Kiosk are user-friendly. They are willing to help us out to make sure everything is working. Overall, Applova is amazing!

Innovative software, friendly and professional staff. What can I ask more? This is a easy 5 star company

Great support! If you have a business and want a great platform to a way to streamline sales, this is it!