Appliances of AmericaReviews of appliancesofamerica.com

The New Jersey Better Business Bureau have an alert on this company and an F rating for good reason. Until recently their company address was a tiny used appliance store. When that game was up they now have an address which appears to be a medical complex. In short, I wish I had researched this company properly before handing over $2059 that I only got back several months later after registering a dispute with my credit card company. Appliances Of America never sent me the item I ordered and never gave me the refund they had promised. There are things I would like to say here that I dare not for fear of having this review deleted just like all the other negative ones this 'company' receives. In short, AVOID, AVOID, AVOID.

I rarely write reviews. Hopefully this review will save people some headache. Appliances of America never shipped my product (refrigerator). They made excuse after excuse. The primary salesperson is very smooth and gave me new delivery date, after new delivery date and even offered a free "White Glove Service". The "White Glove Service" offer pacified me for another week or so. It sounded great! Trying to get a live person on the phone was virtually impossible. The website looks great, but there is nobody home to back it up. My credit card company is currently trying to collect the funds from Appliances of America. I had to jump through several hoops to get this review published on this website. Had to provide proof of purchase, edit comments etc.. I think the dealer might be trying to get negative reviews thrown out by stating that "the review is not from a customer" or for compliance reasons. Appliances of America has even tried to call me several times since the original review was sent over to this website. I am not taking their calls and number has been blocked. Buyer beware! FYI, I am indeed a customer with a valid invoice from Appliances of America. The dealer is trying to deflate my review by claiming this statement. "Appliances of America reported this review Thursday, December 3, 2015 for the following reason(s): The company has no record of this reviewer" Please look at all reviews and you will see similar stories. Update: review was kicked back again. Apparently using the first letter of the salespersons first name was too descriptive. I now have to refer to him as "primary salesperson". Dealer is likely blocking review from being published.

Appliance of America did not deliver my item. I originally order a refrigerator in November 28th for my father's birthday. Was told it would take 6 weeks. Called back after 6 weeks, said it was delayed. Had to open a case with credit card company like many people in this review. Dad ended up crying cause he was so disappointed he never got his gift.

First things first: I can confirm that all the following information is 100% true and can also give evidence of this. The Better Business Bureau (BBB) have an alert on Appliances Of America and have scored it F (the worst score possible). It's not hard to imagine why. I would suggest reading the reviews on their website before you interact with this company. From day one my experience has been nothing short of appalling. After waiting and waiting for my $1500 fridge to arrive after it's scheduled date I decided to contact the company. It's near impossible to reach anyone - I was unsuccessful in getting any response after left messages and emails. I read a little more about them online and discovered other customers were experiencing similar problems. I contacted my bank and put the payment into dispute. I rang Appliances of America one last time and left a message informing them of what I'd done and that I no longer required their services. Within 5 minutes I received a call back from a representative who was extremely combative, aggressive and sarcastic from the outset and for the whole lengthy conversation. During the calI tried to have them confirm that my order was cancelled and I wanted a refund. Amongst other things, the representative sarcastically stated that as I live in Vegas it would be a "roll of the dice" whether I got a full refund. I have this conversation recorded should the company refute this. After various communications over the next couple of days I finally got a verbal confirmation that they would refund in two weeks. It's now over 6 weeks later and this is still ongoing. I've had a couple of interactions with the same representative again in which they offered more excuses as to why I haven't received a refund. The latest one was that they are waiting for a "transaction ID" from the accounts department. When I stated over the phone that I hoped this would be a short wait he replied "We can hope...". In essence, I would simply advise anyone who asks, not deal with this company in any capacity. Do not order from them. The catalogue of excuses I was given as to why they couldn't a) deliver on time and then b) refund MY money was breathtaking. In my opinion, this 'operation' is dishonest and unprofessional, and undoubtedly the worst company I have ever dealt with. UPDATE: I never received that refund from Appliances of America. My bank credited my account and agreed with me that this company acted fraudulently. Once again, do not deal with this company.

I placed an online order to Appliances of America on July 27, 2015 (Order # W8256). $3,494.00 was immediately deducted from my banking account. It is nearly impossible to speak to anyone there. It took them three months to let us know our item had been discontinued. We then canceled our order and was told it would take 2-4 weeks for reimbursement. It’s been 4 months and we don’t have a refrigerator or our money. Please check them out on the BBB (Better Business Bureau) website.

Purchased 4 appliances on 6/24. I found them cheaper locally so I called to cancel my order. Mr customer service offered a price match and said I would get a check for the difference after appliances were delivered. I received the appliances on 7/16. Called to get my refund check and I was told I would get it by 8/4. Check never came. I called on 9/24 and was told I would get the check by 10/30. Still no check. Called on 11/4 and again was promised a check that I am now waiting for. Mr customer service continues to make excuses for why I haven't received the check and each time says it takes 30 more days to get it. Please read all reviews and not just the good ones. Mr customer service asks for reviews to be written even before you receive your items so the transaction isn't even complete. I will update this if I ever receive the money I was promised.

I ran out of time waiting for my order so i had to cancel and they assured me that i will recieve full refund within 7-10 days... i will change review to five stars as soon as i get email verifying that the order has been cancelled and will be recieving full refund and will write another review when i recieve full refund back... i placed my order on oct 29 2015 and was promised delivery within 15 to 20 days and nothing so i called and they said order should ship out nov 27...then heard nothing called again nov 30 and they guarnteed me 1000% that my order would ship out dec 4th which again it did not ship ... i called today and they told me that it MIGHT ship out on dec 11th...so i decided to cancel my order... im very skeptical about recieving my refund... because of the reviews on the bbb website..

Honestly I am very very disappointed on the experience with Appliances of America. Though Mr. sales (well I doubt the business owner, sales, and customer service are the same person because my phone call always went to the same person no matter which number I called) sounds like a very nice guy and appeared to make efforts to fulfill the order. Here is my experience. I ordered bunch of kitchen appliances from Appliances of America (AOA) on August 22 because the price on AOA website was good. My credit card was charged the 3rd day. However, I did not receive confirmation email regarding to my order. So I called them. I was told I had to wait for about 4 weeks for delivery, or pay the express shipping service which guarantee the shipment in 10 days. I paid $380 for the express shipping. 10 days later, again I did not receive any update on my order. I called again. They told me my order is a big one. It was delayed and will be shipped within 4 weeks. 4 weeks later, nothing happened. I called again. Mr. sales/customer service asked me to rent a refrigerator using my own credit card and promised me he will reimburse me. So I rented a refrigerator. He also promised me he definitely will call me and tell me the tracking number on October 23. On October 23, he did not call me or email me. I called him many times. No response. I emailed him. I submitted a review to Trustpilot. On Monday October 26, AOA reported my review and stated no record of the reviewer. I submitted the invoice of my order to Trustpilot. Again I called AOA many many times. No response. It seemed that my call was screened. However, Mr. sales/customer service replied my email. The excuse is my order is again delayed, this time by hurricane. He promised it will be shipped out on Nov 6 and reimburse my refrigerator rental payment. At that point, I really could not believe any of his promises. He totally lost credibility after so many times of broken promises. I have waited for over 8 weeks after my kitchen is remodeled without appliances! So I cancelled my order. I would guess he will have other excuses on Nov. 6. Another thing worth your attention is on the 2nd day after my credit card was charged by Appliances of America, it was charged by some Brooklyn salon for about $1000 which I never ordered anything from. I noticed it and had to report to my credit card company and cancel my credit card immediately. Today I saw several reviewers also reported the similar situations. This is definitely the worst purchase experience I had. I do not write reviews so often. But I feel like I have to let you know. Be far away from Appliances of America!