Appliances of AmericaReviews of appliancesofamerica.com

Billy is helpful with customer service. Even though I was not able to make a Maytag purchase using his company, he referred me to somewhere I could get the product sooner. He also helped me further with a warranty for my new purchase.

Appliances of America has, quite possibly, the best appliances prices on the planet. Tax-free and free shipping is also thrown in to produce unbeatable deals. Will be shopping here for appliances from now on. Keep up the great deals! I am very glad I found your website! Thomas

I was a little leery about ordering appliances online but my concerns were quickly dispelled. Appliances of America was able to beat prices I could find anywhere else. In addition, I was able to get additional warranty options at extremely reasonable rates for that extra piece of mind. To top of the entire experience was the follow up and professionalism of my sales representative, Billy. I plan on making my future appliance purchases from Appliances of America.

I was thrilled to find this washer at Appliances of America. I was tempted to buy from the big box until I saw their sale price. It was $300 more and with the free shipping and no sales tax, I saved another $100 easy. They were very helpful and prompt and courteous when I call to double check on the order. I would definitely order from them, again.

Today I called the 1800 number for appliances of america and what a pleasant surprise I got to talk to a very different kind of customer representative . Some one that actually took the time to answer my concerns with sincere honesty. It was a 180 degree difference from the treatment I had gotten from other stores .I can tell that is the kind of person that gives !00% all the time at what he does.He certainly will be going far at this company. Keep up the good work .And may God bless . And then the prices at this site are better than the sales on the mortar and brick stores I was used too buying from . I recommend it 100% . for price and customer service

I had a hard time finding the appliance that I was looking for so when I did find it I looked for the best store to purchase it from and that was Appliances of America. They had the lowest price with the best delivery option. There customer support is superior in the appliance world and there representative, xxxxx xxx xxx, is helpful and friendly and goes above and beyond the being gracious. I look forward to shopping at Appliances of America again (my brother wants to order another appliance for my mother and he looks forward to dealing with AoA). Thank you xxxxx!

Billy was courteous and friendly from the start. Great customer service! He verified my order right away and answered some questions promptly. Seems like they care about their customers and retaining my business.

I'd been searching for a few weeks for the fridge my mom really wanted. She's had a rough few years and this is the kind of thing that would make her happy- not in that big, existential way...but in those small moments throughout the day. You know, each time she has to restock the fridge after a long day. Each time she wants a glass of juice. Each time she eats veggies to try to eat healthier (even though she'd rather have cake). She'll feel that gentle pat on the back from Happiness because her new fridge will have a nice compartment for every category of grocery. It will ensure that her glass of juice is at a refreshiingly cool temperature. And a new fridge will keep her veggies fresh and crisp. Anyway, my mom really wants a fridge. Plus, it's her birthday, so I was going to make a large, large appliance purchase for the first time and spend way too much money for it! So, anyway, after weeks of checking the ever changing online prices for fridges, the prices offered by Appliances for America were significantly lower than most established places. No tax, free shipping... Seemed too good to be true-which made me apprehensive-still does. All these potential scenarios ran through my head: 'Who buys a major appliance from an online company in another state?' 'Wouldn't I feel more comfortable going to a large and cozy big box store, the one less than a mile from home?' 'What if there's a problem with delivery-wouldn't it be easier to deal with said established big box store?' 'Isn't it oddly comforting to buy a fridge from someone wearing a recognizable and familiar uniform, with the recognizable and familiar logos?' 'If something goes awry, don't I want to be able to go down to the store and ask to speak to the manager?' This is where Billy comes in to tell you: 'Don't worry.' Going in, I was very nervous about the potential for disaster, about the potential for some kind of online scam. How could the prices be this much lower? I'll be honest, I'm still a little nervous and will be until that fridge is securely in my mom's kitchen and the ice comes out of it without stalling. This is a big birthday for her and a big purchase for me. I don't want there to be any disappointments just because I wanted to save a few (hundred) bucks. I don't want to potentially have all these hidden and ancillary costs come up that, ultimately, would have ended up costing me just as much, if not more than having gone with the big box. But, this is where Billy comes to the rescue. Billy says everything will be fine. He's not worried... He says it with so much confidence and assurance, I want to believe him. He may not be able to control everything, but I believe he will make it right. He hasn't let me down so far...! Did I mention, he actually returns your calls?! To be clear, this review is not about the fridge itself-which my mom hasn't received yet. Nor is it about the expediency or quality of the delivery and installation-which haven't occurred yet. It's not about how I wish the Appliances of America website had more info that didn't necesitate phone calls to Billy/Customer Service-because the site lacks some critical info (e.g., there's no button to click asking if I needed installation services for the fridge! It also kept spitting back an error message when I tried to complete a purchase!) it's not about the sometimes long wait time or the fact that you might need to leave a message. This review is not about these things. It's about what happens when you actually reach someone to help. This is about what happens when you actually talk to Billy-THE customer service guy. Billy calls you back. Billy wants you to have a pleasant customer service experience. That is really important to him. You get the sense that customer service is an artform to Billy. He does a nice job of breaking down that scary, mysterious online wall. He's friendly and personable. He seems to be the only guy at this place, which can be scary. But, it kinda feels like you're shopping at a mom and pop place-which can be a nice alternative to the aforementioned big box experience. I needed to call him several times because the website inadequately provided information, and he called back each time and would assure me that everything will be fine. When the website would not let the promo code apply, I didn't have to send him a screen shot of the promo code with the date and time that I saw it for them to honor it. He just said, 'OK, done.' This is Customer Service 101. Billy should teach this course. Did I mention, he returns calls! He actually returns calls. This makes all the difference...