Appliance Parts 4 All Com IncReviews of applianceparts4all.com

I ordered what they claimed was a drawer that would fit my fridge. I received it, put it in its place and it did not fit. I took it out and followed their return procedures. When they received it, they said that there were marks on it (which were not there when I sent it back) and that I had “used” the item. When I explained what I had done, they still considered that using the item. Between the return shipping that they don’t pay and the restocking fee, I hardly would have gotten much money returned to me anyway. They were just difficult to deal with all around and I do not recommend buying anything from them. Ever!

I ordered part on 5/21/25 it was mated on thier site. They sent me a mat and not a defrost heater. They said I ordered the wrong part. Yet the numbers at the photo on thier site match the part I ordered. Now they are refusing to make good or send a refund for thier. Mistake. All they do is keep asking for info you already sent. Like pictures of the parts, labels on the package, Bill from them. Still have not gotten any positive feedback. You'll lose your money ordering here. I'll spend the extra money and by local.

Absolutely horrible company. Never got an item I purchased but was charged. Took over a month to get it And by then I wanted it cancelled. They are absolutely horrible. Customer service doesn’t help and they don’t care what the situation is. I would not order from them under any circumstance

Ordered a part at a decent price, not the cheapest, not the most expensive, BUT said IN STOCK WILL ship Next day air.........then later i get an email saying that the part is week plus back ordered.... I find this hard to believe that a company says we have in stock, then at the end of the day as i get a chance to check my email, i got sc#$d.

I ordered a part for my freezer last July, and they charged my credit card then. Then nothing. For seven months. In February, a box arrived with the part. Without any notification to me. I had forgotten, and no longer had the freezer. They said they would charge me 12% to take back the part, plus I had to pay return shipping. That was more than the price of the part.

BEWARE of the quality of parts as they are suspect. Had purchased refrigerator left and right door seal gaskets. They lasted only a few months before they split open exposing the magnet. The original gaskets which came with the refrigerator lasted over 7 years. They did not stand behind the quality of the product they sold. A contact for the part manufacturer was kindly requested as I offered to address it with them directly, but Appliance Parts 4 All would not respond. VERY SUSPICIOUS. Complaint filed with BBB with all documentation. Will also file with FTC. If you notice on their website, there is no street address for this company. Check out a whole bunch more of complaints in the Better Business Bureau site!

Horrible company! They sent the wrong part (right electronic specs, slightly wrong casing for install) plugged in the wires making sure my fix was on the right track hoping the casing didn’t need a perfect fit to be secured to close everything up. Sent back to them at our cost, they refused refund and won’t send the part without more money to send the right part we should have already received?!?!?!?! Looks like this company makes a habit of being bad for the consumer. Bad reviews, terrible customer service and follow up. Calls and emails were lengthy, mostly unresponsive and sounds as though the company is run out of a chicken warehouse.

I realized I had ordered the wrong part, so like their website recommended, I immediately reached out to cancel my order. I did the “live chat” (where there was no representative at the time), emailed and called the company. When I called, I was told that not to worry it would be cancelled in 30 minutes to an hour because the order wasn’t even showing up in their system yet and they had to look it up by my name. I was told that I would receive an email confirmation with the cancellation . Well two hours later I got an email saying they couldn’t cancel the order and it was in the “shipping process” and I could just refuse the package from ups. When I called about this, I was told I was still going to be charged for both shipping and the restocking fee. This was the same employee who I had talked to earlier and told me my order would be cancelled. I asked to talk to a supervisor or another associate, but they told me they were the only person working. I asked if she could please reach out to the warehouse to stop the order and she kept saying “there is nothing I can do”. Then she kept repeating over and over “I don’t want to have this conversation” and “there is nothing I can do”. She did tell me they would wave the restocking fee if I ordered the correct part from them which I refuse to do considering the horrible customer service i received. After I got off the phone, about an hour later I received an email from ups saying the label was just printed but they weren’t in possession of the package. I then realize I feel like I’ve been lied to. Hours ago I was told the package couldn’t be cancelled because it was in the “shipping process” and I just now get an email saying the label was printed from ups. I sent another email with this information and got a response saying “ The order cannot be canceled anymore, please refuse the package once it arrives.”. This time it is signed by a different name than the employee who I had been communicating with all day. So once again I was lied to because the original employee said she was the only one working and now I’m getting an email from someone else? This should be illegal. Truly horrible customer service.