Dave R.
Appliance Parts 4 All buyer beware
The website explained that the oem replacement part number was replaced with the part number in their description of the part. I ordered the lower dishwasher rack along with the upper rack. the upper rack fit, the lower rack was smaller than the track in the dishwasher and fell out off track. After an arduous set of conversations and emails with their customer service he told that I should sell on E-Bay instead of returning it because the shipping would be more than the shipping return charges. This is wrong but because they false advertised i felt they should pay for the shipping return. Regardless i was able to acquire and RMA from them and shipped back at my own cost of 54.00. After they received it I got an email from them saying they denied the return for damage but sent me pictures from a different customer. They sent me a picture of my label and then a picture of a close up of a broken wheel. No picture of a broken shipping box and told me to go after the carrier for a refund. Their product was not used by me, I tried it and put back in the bubble wrap, and back in the same box shipped to me. I believe they are committing fraud on my return and have not given me any other path to collect my refund. they are keeping the part i shipped back. Complaint Submitted Against ApplianceParts4all | Better Business Bureau
Response from Appliance Parts 4 All Com IncMay 3, 2026
Hi Dave, Thank you for reaching out. We take feedback regarding our return process very seriously and would like to address the points you’ve raised. First, I want to sincerely apologize for any frustration caused by the suggestions regarding third-party resale. While our team sometimes highlights the high cost of return shipping for bulky items like dishwasher racks to help customers make an informed financial decision, we understand that this was not the solution you were looking for. Regarding your return, we want to clarify that our returns team documents the condition of every part upon arrival. The photos provided are taken specifically of the item extracted from the box associated with your return label. We do not use "stock" photos or images from other customers; the intent is to provide transparency regarding the condition in which the carrier delivered the package to our facility. If the shipping box showed no external damage but the part inside-such as a wheel-was broken, it typically indicates a handling issue during transit. This is why we recommend filing a claim with the carrier (FedEx/UPS), as they are responsible for the item's safety once it leaves your hands. Furthermore, we do not "keep" parts for which a return is denied. When a return is rejected due to transit damage, the item remains at our warehouse for a limited time, and we are more than happy to ship the part back to you so you can use it for your carrier claim or personal use. Please contact us directly at [email protected] so we can double-check your file and provide the full set of receiving photos to assist you with a carrier claim. Best regards, Kim