Appliance Parts 4 All Com IncReviews of applianceparts4all.com

Response from Appliance Parts 4 All Com IncJun 17, 2026

Hi B Clark, Thank you for your feedback. We would like to clarify our return process and help ensure your situation is resolved smoothly. Per our company return policy, return shipping costs are the responsibility of the customer. However, we want to make things right for you: we will happily waive the restocking fee once you purchase the correct part through us. Regarding the tracking receipt, our team asks for the return tracking number specifically so we can actively monitor its delivery status and ensure the package is safely on its way back to us before a refund is authorized. We appreciate your husband resending the clear image so we could successfully log it into our system. Now that the tracking has been verified, your return will be processed as soon as the item arrives at the facility. Please contact us directly so we can assist you with finding the correct part and arranging the restocking fee waiver. Should you need further assistance, please reach out to our number 800-939-0722 or [email protected]. Regards, Kim

Response from Appliance Parts 4 All Com IncJun 16, 2026

Hi Cory, Thank you for your feedback. We understand how frustrating delays can be when you are waiting on a critical appliance part, but we want to assure you that your order is absolutely not a scam. Because we specialize in direct-from-manufacturer delivery to secure rare and specific components, shipping timelines are heavily dependent on factory production and release schedules. Throughout this entire period, our team was constantly following up with the manufacturer on your behalf to push this order through as quickly as possible. We are glad to inform you that your part was successfully processed and officially shipped out to your address yesterday. Your tracking number was also sent to your email yesterday so you can monitor its progress and arrival. We appreciate your patience while we worked with the factory to get this resolved for you. Best, Kim

Response from Appliance Parts 4 All Com IncJun 11, 2026

Hi Terry, You are completely right, and we want to apologize for the extreme frustration this has caused. You paid for a brand-new, undamaged part, and you shouldn't have to carry the burden of waiting while your washing machine is down. To provide some context, this specific LG outer tub is a drop-ship item that ships directly from the manufacturer’s facility rather than our own local warehouse. If this had shipped directly from our warehouse, we would have been able to pull a replacement from our shelves and process it for you right away. Because it came directly from the manufacturer and arrived with transit damage, we are strictly required by their policy to submit a carrier claim to them first before they will release a new unit. However, we know your family needs your washer running now. Our management team is actively working on this for you right now to push past this standard protocol. We are contacting the manufacturer directly to bypass the regular claim timeline and expedite a replacement assembly to you immediately, ensuring extra reinforcement is added to the packaging. We will keep you updated directly via your email chain with the tracking details the second it is processed. Thank you for your patience while we work hard to fix this and make it right for you. Regards, Kim

Response from Appliance Parts 4 All Com IncJun 7, 2026

Hi Wayne, Thank you for sharing your feedback. We always want to ensure our customers are kept up to date on their orders, and we apologize for any frustration caused. Our team has actually been in touch with you directly regarding this order. As we mentioned in our communications, there was a manufacturer update regarding the specific LG remote part you ordered, which caused a slight delay in the fulfillment process. We are actively tracking this for you and will continue to communicate with you directly via email to ensure this is fully resolved. If you have any further questions or didn't receive our latest update, please reply directly to our email thread or reach out to us at [email protected] so we can assist you immediately. Regards, Kim

Response from Appliance Parts 4 All Com IncMay 31, 2026

Hi Marc, I am incredibly sorry for the frustration this situation has caused. You trusted our website compatibility check, paid for expedited shipping, and ended up waiting a week for the wrong part, that is absolutely not the seamless experience we aim to provide. I completely understand why you are upset. We want to make this right. When a mistake happens on our end regarding part compatibility, our policy is to ensure our customers aren't left holding the bag for return shipping or restocking fees. I would love the opportunity to look into your order personally, and find out exactly what went wrong with the website verification so we can fix it for future buyers. Please reach out to us directly at [email protected]/800-939-0722 with your order number so I can personally expedite your refund and help you find the correct part for your appliance. Thank you for holding us accountable, and I hope we can earn back your trust. Best, Kim

Response from Appliance Parts 4 All Com IncMay 21, 2026

Hello Carlo, We are very sorry to hear that your experience didn't meet your expectations. We take these matters seriously and would love the opportunity to make this right for you. Please reach out to us directly at [email protected] or call us at 800-939-0722 so we can look into your order and find a resolution. We look forward to hearing from you. Best, Kim

Response from Appliance Parts 4 All Com IncMay 10, 2026

Hi Farris, We sincerely apologize for the frustration regarding your damaged part and the delay in your refund. Please be assured that we are actively monitoring the status of your claim with Samsung to ensure this is resolved correctly. We would like to settle this for you as quickly as possible. We suggest reaching out to our support team directly at [email protected] or calling us at 800-939-0722. Our team is ready to provide you with a direct update on the claim status. We find that we can often resolve these issues much faster through direct communication while the claim is still in progress. We look forward to hearing from you and making this right. Best regards, Kim

Response from Appliance Parts 4 All Com IncMay 3, 2026

Hi Igor, Thank you for sharing your feedback. I’m sorry to hear that you found our return process frustrating; we certainly don't intend to make things difficult, though I understand how the back-and-forth can feel time-consuming. To provide some context, we do require specific photos as a standard part of our return process. This is a necessary step to protect our customers, it allows us to verify if an incorrect part was sent (which requires a formal discrepancy claim) or to ensure that a part hasn't sustained any damage before it is shipped back. These records are vital for us to maintain quality control and resolve issues with our warehouse or carriers effectively. Regarding the fees, we aim to keep our part prices competitive, though return shipping and restocking costs are standard across the appliance parts industry to cover logistics and processing. We value your business and your time, and we will use your comments to look for ways to streamline our verification steps. Thank you for your patience as we worked through this with you. Best regards, Kim