alevelz
I placed an order on Wednesday…
I placed an order on Wednesday afternoon. I paid for next business day/overnight shipping since this is the main control board for my refrigerator. Being that order was placed after cut off I figured it would ship Thursday and arrive Friday. According to tracking it’s not going to arrive until Saturday. I called customer service and they said they can cancel order or give me shipping refund for the difference of other slower options? I told her I desperately need the part and would prefer full shipping refund for this inconvenience and said she could not do it. I asked to speak to supervisor and said no supervisor is available until Sunday. If this was a washer part or dryer part sure whatever but an essential part like this that keeps my food cold, it is not acceptable. 8/4/26 I did as you asked and sent email and no resolution. They said they’ll refund only difference not entire shipping. I called and spoke to a supervisor and they said the same thing. I asked to speak to his supervisor and he said there is no one above him. I explained how I was told the shipping department shipped this out second instead of overnight which is what I paid for and he didn’t care. Again if it was a non essential part it would of been ok but I was left without a fridge for an extra day. Unacceptable. Your company cannot admit fault and take care of your customers. Never again. WOW you’re the worst company I have ever had the displeasure. Again I know order was past the cut off on Wednesday I am not arguing that. I know item was shipping Thursday. But overnight/1 business delivery should be Friday. Per your rep, you guys shipped it out the incorrect shipping method than what I paid for so why should I pay for your mistake?
Response from Appliance Parts 4 All Com IncAug 3, 2026
We hear your frustration and completely understand how critical a refrigerator repair is. We'd like to clarify what happened with your order and shipping fee. Your order was placed past our daily cutoff time on Wednesday, so it was processed and shipped on Thursday using an expedited service, arriving Saturday. While we understand the expectation was Friday, shipping carrier schedules and transit cutoffs after order placement do impact delivery timelines. Since real carrier costs were incurred to ship your item via an expedited option, we offered to refund the difference between overnight and standard shipping rather than a full refund. We strive to be fair while covering the actual costs paid to get the part to you as quickly as possible. We apologize that this did not meet your expectations, and we appreciate your feedback as we work to improve our customer communication. Regards, Kim