Appliance Parts 4 All Com IncReviews of applianceparts4all.com

Response from Appliance Parts 4 All Com IncSep 10, 2026

We are sorry to hear about your frustration regarding our return process. To ensure the accuracy of returned items and prevent wrong-part returns from being processed incorrectly, our team asks for photos of the part, packaging, and model number. Per our store policy, return shipping for items ordered by mistake is the responsibility of the customer, and we currently do not generate prepaid shipping labels for standard buyer-remorse returns. We appreciate your feedback regarding how this information is communicated during checkout, and we will share your comments with our team as we continually work to improve our customer experience.

Response from Appliance Parts 4 All Com IncSep 9, 2026

We sincerely apologize for the frustration and inconvenience this situation has caused, especially operating a business where timely repairs are critical. Because dropship orders are fulfilled and dispatched directly by the manufacturer, our ability to halt orders once submitted to their system is strictly dependent on factory processing schedules. In this case, while we submitted the cancellation request immediately upon your instruction, the manufacturer had already processed the drum for shipment and could not stop transit. We understand how frustrating this experience has been. Please feel free to reach out to our management team at [email protected] or (800) 939-0722 so we can review your account details further.

Response from Appliance Parts 4 All Com IncSep 7, 2026

Thank you for your feedback. We apologize for any confusion! This automated invitation is sent right after checkout to rate your initial online ordering and website experience. We certainly don't expect a review on the part or delivery before it arrives! We appreciate your patience, and we hope your order arrives quickly and works perfectly for you.

Response from Appliance Parts 4 All Com IncSep 6, 2026

We are truly sorry to hear about the trouble and inconvenience this has caused, especially over a holiday weekend. While delivery adjustments, such as holding a package at a local UPS Access Point or store—are typically managed directly by the carrier based on accessibility or drop-off conditions, we completely understand how frustrating and difficult this is for you. Please contact our customer support team directly at (800) 939-0722 or email us at [email protected] with your order number. We would like to look into the delivery delay regarding your expedited shipping fee and see how we can best assist you.

Response from Appliance Parts 4 All Com IncSep 6, 2026

We apologize for the frustration and confusion caused by this situation. Because we rely directly on manufacturer estimates for backordered items, inventory restocks can occasionally arrive much earlier than expected. When you placed your order, it was accepted as an active backorder, and while we submitted your cancellation request right away, the warehouse had already processed and handed the part off for shipment once stock suddenly arrived. We understand this created a difficult situation after you sourced the part elsewhere. As our representative mentioned, you are welcome to refuse the package at UPS so it returns directly to us. Once received back at our warehouse, your refund will be processed promptly. We appreciate your feedback as we work to improve communication regarding rapid inventory updates.

Response from Appliance Parts 4 All Com IncSep 6, 2026

We are so sorry your snack drawer arrived broken! While carrier damage is unfortunately outside of our direct control during transit, we always take full responsibility for making things right for our customers. As noted in our emails, your claim was approved and your full refund has been submitted to your original payment method. You do not need to return the damaged item. We completely understand your need to source the part locally for a faster fix, and we hope we can serve you better in the future if you ever need appliance parts again!

Response from Appliance Parts 4 All Com IncAug 10, 2026

Hi Wayne! We apologize for the delay in reviewing and issuing the refund for your returned control board. We understand your frustration regarding the timeline. Your return tracking was received at our warehouse, but due to an influx of incoming returns, processing took longer than usual. Please note that because an active chargeback dispute has been initiated with American Express, all account funds are managed directly through the bank's formal dispute review system. We appreciate your feedback and are using it to improve our return processing speed for future orders. Regards, Kim

Response from Appliance Parts 4 All Com IncAug 10, 2026

Thank you for sharing your feedback, and we apologize for any frustration regarding your order and return process. We would like to clarify that if an incorrect item was shipped due to a fulfillment error on our end, return shipping fees and restocking charges are completely waived. However, if an item matches the part number ordered but does not physically fit or match the original component on the appliance, our standard return policy applies. We want to ensure your order was handled correctly. Please reach out to us directly at [email protected] with your order number and photos of the part received. We will gladly re-evaluate your case to ensure everything was processed properly. Regards, Kim