AppliancedirectReviews of appliancedirect.com

This is the 2nd review I have posted regarding this shambolic company.1st they bring us a washer instead of a washer/ drier then realise they got the addresses mixed up so lied and told us they would bring the correct item but they had gone to the other house and uninstalled it and brought it back.Then they gave us money back when they should not have done,contacted them and they told us we didn't Ow anything,then threatened us with legal action if we didn't pay for it.Paid them the money back on the 1st March and now they are threatening us again when it's clearly been paid.We have proof and we have all the emails,we are seeking legal action 1st thing on Monday.Fed up to the back teeth of them

Dreadful company to work for. Sent out with full loads in unsafe vehicles. 5.45am and was asked to go out in company van with no working headlights. Declined as its illegal so basically sacked!! Previously, forced to use another van which had a leaking windscreen. Products are very dodgy and not fit for purpose.

This company is fraudulently advertising appliances they haven’t got a sending you something u do not want thank god I paid with a credit card .

Bought iqhool 1200 but a/split heat pump September 2023 this week a/c will not switch on tried to activate warranty which I had extended it to 5 yrs they asked for a few photos then they said the outside vent is the problem no to warranty repair no repairs no refunds otherwise throw it in the skip must be really good to look at a photo and say that's what's wrong all without diagnostics very unhelpful company looking for ways out of responsability

I was disappointed that the workers simply dumped an unopened fridge freezer in my tenant's front room and did not take the old one away. When she went to speak to them they drove off without a word. I had paid for unwrapping and room of choice and removal of the old appliance. This behavior is completely unacceptable. The customer service line is charged at a premium rate and there is no obvious way to email the company you can simply request the appliance returned.

Purchased a new upright fridge/freezer. (direct replacement for existing ) With added extras paid for inc delivery ,sited in correct room , package removal , take old unit away for recycle . When unit arrived was told needed to sign a waiver before delivery , old unit will not be collected and they didn’t have time to unpack and site. ,as I did not want to sign waiver to eliminate them from any damage to unit ,property and any warranty if unit fails ,they refused to deliver and took it back. Poor service would not recommend

Wish I'd read the reviews first. Next day washing machine ordered with installation. This is the 5th or 6th one to the same kitchen same spot and never an issue before. But no this one they couldn't do because of some nonsense about it being a metre away from the water pipe and not covered to do with an extension. The installation guy has a little screwdriver set like I own and freely admitted he isn't a plumber. Made them take it all away and cancel the order. Absolutely shambolic.

Awful service! Ordered a basin with vanity unit and only received one handle, instead of two. The sink was also completely the wrong size for the vanity unit. After one failed attempt to collect it for a return, they eventually picked it up. I then heard nothing about receiving the correct sized basin. I also submitted a complaint and heard nothing. Now, nearly a month after the order, I still do not have a basin... Would not use again!