AppliancedirectReviews of appliancedirect.com

The fridge I bought had a seal that almost completely degraded in less than 3 months. The plastic is very thin and substandard. Customer services say that if seals go it must be done out of force and not the rubber. It would be impossible to close the fridge with such force as to completely degraded the rubber. So far the matter has been escalated. If they don't uphold their warranty I will take them to court. It's clearly the rubber we don't slam our fridge and unless they can prove otherwise the warranty should be there - I wouldn't have bought a fridge without one !

I had my oven supplied & delivered and they did not disconnect and connect my old electric appliance and connect new gas appliance. In order to correct their mistake I would have had to pay £160 plus. A difference was refunded but still not happy that this took place in the first place. I only came to the company because my oven was refurbished.

Avoid this company. Sent photographic evidence of a fault with a fridge freezer originally purchased in January. Customer services technical department claim it is damage caused by me through a collision! Since when did a collision cause the the door seal to disintegrate in under 7 months of normal family use. The fridge has not been involved in a collision it sits quietly in the corner and strangley enough its out of the way of oncoming vehicles. Would love to leave you the undented fridge pics with a rubbish door seal as evidence but no space for pics on this site 47264527

absolutely shocking experience, ordered a new fridge & freezer and it arrived all dirty inside out, it had holles and over all looking used and all scratched, when I contacted customer service they told me sorry its out of stock and the next available it £117 more expensive btw you need to arrange removal with a different department. honestly I would not recommended to anyone.

I would give a 0 if I could! We are were in desperate need for a new washer/dryer and didn’t have the best experience with currys at our previous house so decided to try this company. Firstly we picked our delivery date which was a week later and paid for installation etc… the day the washer/dryer was meant to be delivered we waited in all day and took it upon ourselves to call the company to be told it wasn’t being delivered that day due to their being an error on the system. We then rebooked for a few days later and the machine did actually arrive. After the installation team installed the washer/dryer they then told us they had to drill a hole in the side of the cupboard to plug the machine in even though there was already an access panel for this professionally installed! They also after investigating further damaged our kitchen cupboards getting the machine in! To top this off we then realised they had send us the wrong machine so called up the next morning to report this, they then sent us the ‘correct’ machine which was not intact at the correct machine so we declined… after 2-3 weeks of no washing machine we had to use the one that they had installed, after weeks of trying to get the correct machine they said they couldn’t send it us and offered a full refund! We replied saying we didn’t want a refund we wanted the machine we had ordered and if we were to accept a full refund we were keeping the machine that was installed as we had been left for weeks without one! Few days later we received a refund. 2 weeks after receiving the refund not hearing anything between then and now until today receiving an email threatening us with legal action and court if we don’t give them the washer back or payment, after 30 mins on the phone we got nowhere and the manager on the phone didn’t even have the correct information, says we paid £349 for the machine and that’s the refund we got even though it was well over £600. In the end surprise surprise the clock turned 5pm and the manager cut the phone off called back and the offices were closed! Absolutely awful customer experience would never ever order from here again or advise anybody too! Will be seeking legal action against this company please please please when I say this to somewhere better!

Terrible experience. Bought back lit mirror online. Looks really cheap (not like on the website at all) so had to return. They charged collection fee but never showed up. No apology, no explanation. Avoid. Order Number 48323974.

I ha e tried to email this company and there is no official website this company is a big con do not bye from them at all

AVOID!! Washing machine arrived rubbers inside black & mouldy it's disgusting machine isn't new also when put on a wash to clean something fell off the drum! Now having to pay £30 to return this company needs shutting down!!