AppliancedirectReviews of appliancedirect.com

Do not buy from these. They should be locked up. They send me a cooker that is faulty. I paid for connection. When using it it had a fault so I called them t9 take it back and send replacement as still with the 14 days. The man turned up to take it but refused saying I had t9 pay for someone to disconnect it. What would I have to do that with a c9oker that faulty what they sent. Customer service shocking and not helping at all and I'm stuck with a cooker gbats I have never used because it's faulty

Disgusting company buy at your peril. Bought a expensive bbq kitchen and started to go rusty after 5 months, there response take it indoors after every usage..... What.... Just disgusting

If your item is faulty make sure you take photos of the appliance , it's serial numbers packaging every angle of it ,before sending it back including the box once packed and don't do what I had to do pay and sort out my own collection to send it back so refuse and get them to arrange it , because once it arrived they said they received the item back damaged yet they couldn't provide any evidence the photos they sent showed no damage to the appliance, numerous customer service emails later and I was fortunate to get all my money back but it was not easy. I would never buy from them again it took.a month to sort out a faulty return saying they couldn't refund anything because the item was damaged and I would have to claim through the courier I used, yet the box arrived with no damage so did the item they are just cowboys.

I ordered a split air conditioning system and specifically requested a 5m pipes kit. They supplied 3m pipes. Phoned to report the issue and found it difficult to get them to understand what the problem was. There was a language issue, as they were based in the Philippines, albeit I ordered the unit from the depot in Huddersfield (so I thought). I was asked to submit photos to prove the pipes were 3m, before they would consider supplying 5m pipes. Not impressed to say the least.

Some things you must know about this company , they are unreliable and when things go wrong their communication channels are very poor , things rarely get delivered on time , chasing things up is a nightmare , they say that you should respond to links that they will email you - but the links often don’t work so you must call many times ! I wonder how much profit they make from their expensive call lines ! I bought a product that had a clear manufacturing defect , the base of a sink unit machined wrong so it will not fit flush with a worktop - it was not transit damage - the machining marks are very clear ! , however they offered no replacement or refund and only £20 credit which I doubt I will ever see because they said I was too slow after my order in replying, granted I was slow but it does not change the fact the product has been made wrong and never used . My advice is buy from a local store off real people , where you can easily return your problems or deal with Argos or Curry’s were you will get far better service and the prices are the same , I suspect with appliance's direct they are selling a lot of end of line or refurbished products and some slip through the net without informing the customer and they just hope you will accept problems , I will never again buy from them , I would rather pay more and have good service because cheap service ends up costing more , now I need to buy another sink unit .

Ordered and phone before christmas as a gift for delivery date of 24th Dec. Next day email / sms was sent was delayed delivery. further had to chase them for delivery and after few arguments they cancelled the order and processed refund. 1 week down the line they called and claim delivery was done and harassing for payment or threatening for legal action.

Very poor company that lie to you regarding delivery, book day off work to wait for delivery only to get a text saying delivery cancelled, when courier company contacted they haven’t received item for delivery, now had to open a case to get a refund for a product that I haven’t received and there is no urgency to resolve the issues from them so think I will be claiming the £500 from my credit card company, very poor company that feed you numerous amount of lies.

Appalling appliance and customer service! My washer/Dryer broke after 3 months with water flooding from the door seal and it DOES NOT dry clothes. I chased customer service for months as they would not replace it until an engineer had confirmed it was broken. I also sent videos of water gushing all over my kitchen!! After 3 months an engineer came out WITHOUT a replacement part and the Apliances Direct told the engineers I no longer needed a repair??? Appalling service throughout for a sub-par machine!!