AppliancedirectReviews of appliancedirect.com

It is surprising that such a business is thriving despite the poorest of the services. We had ordered a kitchen hood on 7th, and they have been pushing the delivery date almost half a dozen times. I am questioning my builder to have referred me to such a hopeless service. I had cancelled my order, and hoping they return the money in a timely manner.

I looked to buy an air conditioning unit and took note of an electric 12000 btu unit at £369.98 appliances direct email confirming the price and if I was still considering it I was clicked the link to find the price was £429.00, tried to call on a premium rate number and had to wait eventually got through to sales said price was £429 and when advised re email and price she said she had nothing to do with web and would put me through to after sales for some reason phone went dead call still live ended up terminating a called back for customer services. After many maa asny push button options and more time eventually got a recorded message wait is around 17minutes. I would email but there is no email contact. Looks like I’ve escaped a bad experience

Utterly appalling customer service from Appliance Direct. I will never use this company again. They have lied to me on several occasions. I have rung them several times to clarify then my order is coming after it was cancelled this week. It was then delivered on the wrong day despite them reassuring me it was coming on my preferred rescheduled day. Their customer service is offsure and takes several minutes to connect and then you wait some time for their system to work. It looks like they have two ppl in cust service and one person in Sales. Their opening hours day up to 7pm in Sales but their voice message said they were now closed when I rang today at 5.30pm. Both of which I rang to try and get reassurance. They did not test the dishwasher after installation and a second dishwasher will probably arrive tomorrow as the courier co and Appliance Direct are not in sync. Do not touch this company!

absolute rubbish aftersales, faulty extractor received no response regarding how to return, they do not answer phones/emails

I ordered and paid for an AEG Intergrated 7000 series washer/dryer. I have since realised I had been supplied, by appliances direct, with a much more inferior 6000 series machine plus it has now broken down. When phoning AEG I was advised to request that they supply me with the correct machine. So far I have been offered a 30£ voucher. Be very careful when ordering and receiving goods from them.

Do not use this Company including Better Bathrooms and Furniture123 - they are all one Company! I ordered a Spa bath on the 24th April promised delivery for the 6th May - this was cancelled. Then promised delivery for the 7th May - this was cancelled with no further information about another delivery date. I have written to the Customer Relations Manager of ApplianceDirect who has apologised for the delay and has blamed it on the Supplier, Better Bathrooms ...... I have now cancelled the order and I am awaiting a refund to my credit card company who I have also informed about this poor service. You cannot get in touch with anyone by telephone the phone just rings and rings ..... avoid these companies like the plague!

Orded the fridge on 18 Yh March they only collected Tue damaged fridge yesterday 24th April 2025 I have a small flat. I would never ever order from this place again.! I Bought a brand bed fridge/freezer 329 came looking like a refurbished fridge freezer dented and scratched had to send back ordered another one same thing this company are useless in the end I cancelled and ordered from somewhere else I had the fridge in my home waiting for a collection for over 3weeks they arrange for collection i waited in all day and evening the first time they lied said I wasn’t home when I was the second time they sent a message saying they had an emergency the 3rd time they sent one man I live on second floor come man couldn’t take the fridge the 4th time the same excuse I am so frustarated with this company I would highly recommended that you don’t order from these people as they are a night mare they will take your money and mess you around I lost that time that I can’t get back. having things to do waisted my time!!!!!! Do not order from these people I have never experienced this in my whole life really bad

Very bad customer service have to wait 20 minutes to pick up the call and also they deliver the items after 3 days the delivery date very unprofessional