AppliancedirectReviews of appliancedirect.com

Absolutely awful service, got an air conditioner unit delivered 2 days ago, part missing (major part, what idiot packed the box?), had terrible service, I think they use the virus as a terrible excuse for poor service. Haven't heard from anyone, cant use this expensive item. They need to remember that the customer is the almost, we pay wages, we pay for a business. What's in the brain cell of the person managing this awful service. I'm sure the staff feel the same way, it's the management that have failed! If you are a prospective customer!!! Run, run, run! My item will be landing on their doorstep with a refund request asap!

Avoid this company at all costs. The customer service is absolutely terrible. I was meant to receive my item 10 days ago. It hasn’t arrived and they are taking no responsibility and don’t seem interested in sorting it out in either a timely or satisfactory manner. I will be contacting trading standards - curry’s and Argos are fantastic.

This firm is full of cretins and deeply unpleasant people who leave you on hold until a message comes in saying they aren't taking any more phone calls! The delivery guy was a cretin. I bought a washing machine from this firm, and paid to have my old one taken away. I got someone to take my old machine outside the house (because while coronavirus is on the deiivery guy is not allowed to come in the house) and left it there approximately an hour before the delivery guy arrived with the new machine. I was told that the guy would ring me half an hour before arrival but I received no phone call. When he arrived he wouldn't even speak on the intercom. I didn't want to go out while he was there so as not to put him or myself at risk, so waited five minutes. I assumed he would have taken the old one away. Instead I found the new one right next to the old one which was still there! He had not had the sense to take it away even though that was presumably what he had been ordered to do, nor the sense to ask me about it. So now I am stuck with the old one here outside. When I phone I get this obnoxious guy who just puts me on hold. Don't ever buy from this rotten to the core company. They aren't even cheaper than intelligent guys like John Lewis .

Once again this company has promised collection of a faulty item, promised emails etc from carrier, but nothing. Something is wrong here and here I am holding crap goods.I'll never buy from this company again and I'd suggest you dont either.

Appalling company, customer service is very very slow, immediately you get their attention they refer you to the manufacturer. In our case this was Montpellier who were worse. Please save yourself a lot of pain and buy from Currys, Argos or John Lewis where you will receive a decent level of customer service and respect.

Paid for the washing machine to be installed. First wash, the washing machine started moving across the room. Spent hours Googling and levelling it only to discover that they'd left the transit bolts in. After trying various ways to get in touch, them losing photos submitted online etc, I was promised a call back at a certain time and date. It never happened. I rang back several times and the only option was to request a call back. Hours later still nothing. So 3 days in, I have an unusable washing machine, no way of getting in touch let alone knowing what my options are, and can't buy from elsewhere until I get a refund at least. Meanwhile all the washing from 2 young kids are piling up.

Before you read the five stars. For fast delivery brilliant product can't fault them ???? The most important thing is after care ??? We are all the same it's like a child at Christmas when it arrives can't wait to write review on firm's like APPLIANCES DIRECT brilliant tracked it all the way!!! Use them again !!!! If you read one review let it be this one then .... Go to the high Street ... Argos , asda , Curry's PC world , any of them !!!! Just so long as you can go to to the customer service desk and sort your problems... Opened 55" TV to find it broken £400 ... Rung APPLIANCES DIRECT quoted consumer rights 2015 you basically have thirty days to sort your problems !!!! Appliances direct left it days before emails got back or they were out of the office... After 30 days got in contact to say no case to answer !!! In fact three months later....New exactly what they were doing !!!!!!!!!!! Because my sixteen year old son signed for it at the door like you would any package .... But found out wonce you've signed couier insurance is void appliances direct is responsible so they won't give an inch ..... Lost £400 for not going to high Street were it would be straight forward swap !!! They won't talk on the phone so when you've got aproblem it's your problem no to talk to so ( THEY CAN CHERRY PICK THE MINOR PROBLEMS TO KEEP FIVE STARS UP HAVE A LOOK AND YOU WILL SEE what there customer service desk are dealing with then look at the one star and you will see.... That the expensive PROBLEMS aren't dealt with it insults your intelligence..... O there great until you have to deal with the after care and while the insurance is in the courier's hand's but when it gets to them O M G . THIS IS AN EXPENSIVE LESSON TO LEARN £400 so before you deal with this company or any other that says direct at the end of it go straight to one star and read after care reviews you won't use these .........

Ordered an integrated tumble dryer for my new kitchen. Arranged delivery so my fitter could put into place. When I got home, I found they had delivered a non integrated 'compact' tumble dryer - a totally different model to what I paid for & half the price of the one I ordered. On the positive, they admitted their error when I called, but couldn't supply what I'd ordered and then took a week to collect the incorrect one. To top it off, I am still awaiting a refund which they won't supply until they receive the returned item. That was 4 days ago and I had to spend out again with another company to get a tumble dryer. I asked for a complaint to be raised, yet they have ignored that request. DO NOT GO NEAR THEM