AppliancedirectReviews of appliancedirect.com

Do not use this company. I ordered a Gas BBQ and paid a lot of money to Appliances direct for expedited delivery. After 14 days I have still not received it despite numerous banal insincere emails from customer services apologising for the inconvenience. I am now trying to get a refund with equally as much difficulty. Definitely do not use this company.

I wish i had looked into this company before using. After 7 months my new washing machine started to burn rubber smoking after a spin. A new drum was fitted and two weeks later the machine was again smoking. Whirlpool have agreed it needs replacing but this has to be done through Appliance Direct. You would think this would be simple. I have been without a machine now for two weeks now and looks like it could take a further two weeks whilst they collect it and inspect it. Will never use them again.

Appliances Direct are a massive scam. They sent two appliances - a washing machine and a tumble dryer - and both were faulty. They state that they are A1 condition but both had clear damage marks and did not work. The dryer was burning up and making a terrible noise and the washing machine was leaking from the front and flooded the kitchen. The dryer was replaced and actually works, yet it is not A1 condition. The replacement washing machine is leaking (this time from inside) straight away and has flooded the kitchen again. Do not use Appliances Direct unless you enjoy awful customer service that is outsourced to India, low quality products, unsafe products, or simply like wasting your hard earned money. This company should be investigated as their operations are clearly based on selling broken and unsafe appliances to generate revenue.

Utter rubbish. Ordered a new bathroom suit in November, was told everything was in stock but nothing ever turns up, lost various plumbers that was scheduled in for work, still waiting at end of Jan. Please avoid these people are useless

This is the worst company i have ever dealt with. Shocking customer service. Eventually cancelled my order 3 emails from me- 4 emails from them- 3 Phone calls to them- And another email saying they are only refunding me a fraction of what i originally paid them. Totally disgraceful.

Like others, I ordered an appliance and selected a delivery date (5 days after I made the order) and have been completely stood up! Why arrange delivery for something you don't have in your warehouse, then let me know a week after my supposed delivery that you wont take delivery into your warehouse for another 2 weeks?!? Why lie about being able to fulfil my order? Should have gone somewhere else! Tried customer service number multiple times, on hold until hold runs out and you are requested to ask for a call-back from customer services. Requested 3 call-backs and still haven't got one! Utterly Hopeless!!!

They sell you appliances they don't have, promise you deliveries they can't meet. Our whole kitchen project has been delayed for weeks because of them costing us so much extra money. No customer service, you can't get through to speak to anyone and when you finally get to someone they can't help you anyway. So far no response to my complaint either.

AWFUL. Faulty machine. Took months to get them to address it - initially refused to address fault 1, fault 2 was a repair then finally accepted it was beyond economic repair - then even longer for it to be replaced or refund given - in fact it continues now as I write this review. Bounced around from department to department, including to another company (0800 Repair) that manages their after sales repairs services. Disgraceful.