AppliancedirectReviews of appliancedirect.com

the worst service of any company ever (and that includes BT, Virgin Media, delivery companies or your local plumber, builder, restaurant...) i have never bothered to write a negative review on any company in my life (its too short) but do stay away from this company unless you want days of your life totally ruined with countless phone calls, waiting around and empty promises. we ordered a washing machine for delivery on 16.9. incl pick up of old machine and installation of new... the washing machine arrived on said date but installation / pick up didnt happen. it was just a delivery guy dropping it off. subsequently we were promised it would happen on 5 (five!!!) different occasions over the course of 2 weeks. every single time we were given a guarantee it would happen next time and it didn't every single time. every day we had to stay home, make sure someone is in, every single time it didn't happen. this company is a joke. they lie to you on the phone as they know they sold you a service they can't provide. instead of telling you they can't uphold their end they string you along. we could have had this sorted 2 weeks ago but these useless liars are an absolute waste of everyone's time. spoken to 3 different people, got confirmation numbers, spoke to line managers... all lies. STAY FAR AWAY!!!!!

Why is this Company so bad? I wrote a recent review of them and I now find out my cooker will not be delivered till 4.10.22. No explanation for the further delay. Why is this company so bad. The CEO needs to act quickly to rectify the appalling ‘customer’ service. Please Paul do something to fix this awful level of service. I wish I had not bought from them. Don’t buy anything from this company.

If I could give less than 1 star I would. Ordered a sink and it arrived broken. Returns process is terrible as is a customer service. Still waiting for them to collect the damaged sink and still out over £200. I will never order from them again for any item.

Disgusted , even though offer next day delivery, I ordered a month in advance for my moving date so can transfer my food over , they emailed day before move late after to say will be a week late with delivery!! And no offer fridge freezer available!!

It is a really really bad company that I ever use. The patio heater shipped with wrong parts and I asked them to ship a correct one to me, I wait for two weeks more, the parts still not received. Please don’t buy anything from this company.

This company are awful. We bought a refurbished 8000btu air conditioner. On receiving it we have tested it and found it didn’t blow cool air out of the front or hot air from the extractor, and no water was ever expelled in the tank. So it did not work. We asked for a replacement and they then asked me to send them a photograph showing the fault. How on earth do you show a machine is not cooling a room? They have messed me around asking for photos of the extractor hose, the position of the air conditioner and even the air conditioner itself. They eventually arranged a return collection with DPD, but only after I threatened action under the distance selling regulations. DPD turned up and couldn’t scan the returns label at all, so issued a card with a tracking number and put a sticker on it. NOW this shambles of a company is saying they haven’t received the parcel. My guess? Step 1 - sell a faulty item and hope the customer doesn’t complain, or it makes it out of the warranty phase before breaking down Step 2 - when a complaint is made, mess the customer around in the hope they aren’t able to cope with the increasing demands and give up on the return. Step 3 - if this fails, arrange a collection with a courier with incorrect label Step 4 - claim the product was never received, and due to the incorrect returns label it shows as “never scanned”. Step 5 - tell the customer they haven’t returned the product so there is nothing they can do, and to follow up with the courier. Step 6 - when the courier states this is the responsibility of the company, be told this is incorrect. Step 7 - Repeat steps 5-6 indefinitely until the customer gives up. Thankfully, I took the liberty of taking a photograph of the proof of collection card on top of the air conditioner unit including the returns label they provided me clearly affixed. I also have a Ring doorbell video of the collection. Absolute scum or the earth setting out to scam customers! Please avoid at all costs!

WOW! I genuinely haven't dealt with a company like this ever before. I ordered a BBQ from here and the whole experience has been one to remember, and not a good one. The BBQ arrived and many of the parts were damaged, due to insufficient packaging. After 5 very long phone calls being placed on hold we still have a broken BBQ sat here 1 month later! I was told that they would send the spare damaged parts instead of collecting it (after they offered us £20 to keep it as it is - but that must have just been a joke). I took the day off work to wait for these to arrive and they never did. I phoned them at 5 o'clock this day and they just said 'the request was cancelled as they can't get the spare parts', but no one let me know so I wasted a whole day sat around waiting for these to arrive. This was then escalated and we were assured that they could get the spare parts so again we waited for them to arrive last monday. We waited a week before having to contact them again as no one had come back to us to let us know what was going on. Today I phoned back to ask them just to collect the BBQ and issue a refund. It has been a total mess and this company waste your time and patience. Read all of the other reviews and completely avoid these guys. The BBQ was great quality from what I could see but the service has been honestly diabolical. This still has not been resolved... AVOID AVOID AVOID

I wish I had checked Trustpilot first. As per previous similar reviews I bought a range oven that had a dent in it. However, on installation the larger oven did not work. After nearly two months of chasing and wasting my time they have told me that I installed it at a commercial property ! This is absolute nonsense and they won’t even explain why they came to this conclusion. They refuse to do anything further and suggested I call someone at my own expense. It is only fit for the bin!! I have wasted hundreds of pounds to these scammers. PLEASE AVOID AT ALL COSTS. They illegally sell broken goods. I will try and reclaim my money through the small claims court and just hope this company is shut down.