AppliancedirectReviews of appliancedirect.com

I ordered a tumble dryer. It was faulty as the drum did not go round. I called Appliances Direct on a Sunday and nobody was able to help, but the adviser told me that there may be a cost to have it taken back and replaced. I said 'i think not'. I would like a straight replacement, or refund. They insisted that an engineer came out to 'check the machine was in fact faulty'. All they needed to do was plug it in and press go - as I had done, to find out it was faulty. This took unnecessary weeks for them to sort out - they collected the item, and eventually told me they would refund the money. However, only refunded the cost of the item - not the delivery cost. On the whole, really not impressed with Appliance Direct I am afraid.

The website states extra services available (obviously at a cost} removing and taking away old appliances and installing new, after customer inspected new appliance in case of damage. I asked for all of these plus paid extra to choose my delivery date. I booked for delivery on Friday 21st Oct, this date appears on all correspondence but was changed to the 22nd without consulting me at all. On arrival the delivery men stated they did not do disconnecting or installation and after being quite rude to my tenant left before the new appliance was even unwrapped or inspected for damage. They did not take the old appliance or the packaging from the new one away, another thing I had requested. Very bad service all round and I will never use this company again

Worst place to order any appliances for your home. Poor customer service. Please do not use this website.

totally shambolic. Delivery a joke. AND BEWARE CALLING THE HELP DESK on 08719844416 - I got charged £16 for 15 minutes - whilst i was complaining about rubbish delivery. They insisted on delivering at 7am, and wouldn't budge - saying it was out of their control

Another large supposedly reputable company that are useless. Went with Appliance Direct as had a bad experience with Currys. This was an even worse experience! Dryer arrived broken. Took weeks to replace, then had a phone bill of over £58 phoning them trying to sort it out. Useless.

I ordered washing machine over the weekend for a collection on Tuesday(my only day off). Order never arrived at the store. I rang them up and they promised to deliver on Thursday free off charge. I contacted them on chat at 2.30 on the "delivery day" to make sure its coming and was told that is on the van. Never arrived until 7:30, so I went on chat again to be told that it never went on the van and will be ready for collection tomorrow... You don't want to hear that when you have newborn at home and pleanty to wash... I requested the money back and now waiting for a refund. I am going currys now... AVOID!!!

Avoid like the plague, I have rated them 1 star only because I can’t put any less, poor customer service, and non existent after sales care, my advice pay the extra and shop elsewhere.”

Bought a cooker from here (their own brand apparently; electriQ. Website said that delivery was available within 2 days. Received a call straight after I ordered it saying that they use a different delivery company and would have to wait for them to arrange a delivery..... which turned out to be 2 weeks. When it finally arrived we opened the oven door and the internal glass fell out, the clip at the bottom was broken. So we phoned them and they arranged for a replacement to be delivered next day. This one was worse than the first one. First of all we noticed a dent in the side, then the paintwork around the hob was damaged When opening the oven door the internal glass fell out....again, both of the clips were broken... AND the oven door won't close because the internal knob is bent. Now I've got 2 broken cookers sat in my small kitchen and I'm waiting for a replacement.... not sure if I want one of these though.