AppliancedirectReviews of appliancedirect.com

I cannot believed! I just received my phone bill that usually is 16£, got charged 40£! Went to check and I spent more than 20£ for called the costumer service for appliance direct! I received my order and was broken, phoned them to get a replace and I was been kept on hold while they were sorted out the issue. Nobody told me that I was been charged that amount! The website said that is usually free then realised that in a lighter colour there is actually a price per minute! Absolutely disgusted! I would have never phoned them if I knew!

Don’t use this company. The scammers. Honestly. Dint think there were many companies about like this anymore. But theses are them.

They take orders knowing they haven’t got the goods to deliver. They don’t even let you know the order isn’t coming. Customer services do nothing but offer more expensive alternatives. Obviously trying to extract more money from you. Don’t waist your time with these people. Just pay a little more and go with a reputable business.

Awful experience- DO NOT CALL THEM! I got charged £10.89 for calling them and never found out when the order was coming. Disgusted. Cancelled the order as they kept changing the date. FIND ANOTHER COMPANY TO USE

Just having the worst experience trying to return a very faulty product - Sharp Combination Microwave Oven. On the day it was delivered I tested it and NOTHING works, not the microwave, grill or oven! although the display panel works. The website is delibrately difficult if you want to return an item, having several links which just take you back to the same page, where all you can do is write a message to Customer Serivce, or call a premium rate phone number. There is NO returns form. The reply I got from CS was to contact the manufacturer!. However, I know that under Consumer Rights legislation I have rights to a full refund from the SELLER - Appliance Direct UK. I've replied to the CS email, informing them of this right and their obligation. So will see what will happen.

Ordered a refurbished cooker and had it fitted in a rental property. Wrong pan support, broken bulb in oven. Hob not fully usable as a result, Clearly not quality checked. Customer service terrible, did not sort the issue and left me almost £400 out of pocket. Very disappointed. Do not use this company for refurbished appliances unless you want to waste your money.

We will never buy from this place again or recommend to any of our friends or family. They are very quick and nice to take your money but when you have issues with an appliance that broke down 3 weeks after purchase which is obviously defective, they refuse to help you because technically i was told that was not their problem. They will not assist in contacting the maker to make things right or at least try. i was basically told that it was not their problem and to call the 1-800 number to sort it out myself which never answers the phone! What brand new appliance needs the electronics replaced 3 weeks out of the box?!! if they sell these products, then they also need to assist the customer in resolution. So now we are stocked repairing a defective appliance that will probably break again and we will have to spend even more money to replace it in the near future. quick to take your money, then quick to deny you help when what they sold you was not what you paid for.

Do not use their service for installation My dishwasher was Installed and the guys putting it in broke the siding on my cabinets and their boss never fixed it. He lied and said his workers never told him about it