AppliancedirectReviews of appliancedirect.com

i would not recommend buying anything through Applicance direct. Firstly the products they sell are mostly sub standard and it is by luck whether you get the good batch. Secondly my experience with them trying to resolve a warranty issue has been diabolical to say the least. A tv was purchased with advertised 5 year warranty. A fault appeared after 16 month and between them and manufacturer Samsung both denied that it was a 5 year warranty. i am taking this case through consumer rights to get some kind of resolution. Please be wary of appliance direct although price might seem good it is worth paying extra from other suppliers. thanks

I wanted to return an items for refund back to store where i collected and was told to book item in to be picked up from my house. Item was arranged for collection and pick up by dpd driver and appliance direct are now noting returning my refund as they say driver did not collect item even though we have him on camera putting item in back of his van. DO NOT USE THIS COMPANY.

If I could give zero stars I would! Our dishwasher stopped working correctly after 5-6 months of use. They sent out an engineer to look at the problem and he said that the unit would need to be fully replaced and sent the report back to appliances direct. We had no further contact so had to call ourselves to let them know that it would need replacing, only to be told that the item is no longer in stock. We were told they would have a solution for us in24-48 hours- nothing. After multiple calls to them, they have now said that they can offer us a £25 voucher on top of what we originally paid- their prices have now gone up substantially and there is nothing for less than £100 more than what we had paid. This is outrageous customer service, especially when we are within warranty and are somehow expected to fork out potentially hundreds of pounds for a replacement!!! Charmaine, the manager, and Judith in customer service have no empathy for our situation and continually blame us for this- absolutely shocking.

After I received my item decided it wasn't what I wanted,asked to return had to pay £10 for a courier to collect plus on my return I've lost £ 15 in total absolute rip of £4.95 to deliver and £10 to return never again will I order off them.

Just do not use Unscrupulous con artist

Disgraceful service!! Couldn’t deliver on the day/time specified. Requested some compensation for time/cost/effort lost, to only have them ignore my email and refund part of my intial payment - I didn’t even request a refund!! They then ended up keeping the £79.99 delivery charge - pure frauds. Please do not use as a number of people I have spoken to have now had a bad experience and hours of time wasted on the phone with customers services only to get nowhere!! Will not use again!! Shame on them how they think they can treat customers like that!

Reported a faulty refurbished SMEG oven within 3 months and was referred to the manufacturer to get the fault fixed. SMEG do not provide Appliances Direct with any warranty despite them claiming on the invoice that the warranty is with SMEG. Surely lying to a client is wrong?

I ordered a cooker just before Christmas and took receipt in late December. Today I opened the wrapping ( I videoed the operation in case it was damaged). I will put the video on facebook. I was astounded to see that there was a part of the hinge missing from the upper oven. Some of the protective plastic had already been removed, I am certain by the original recipient. This must have been returned and then bought by Appliance Direct as a second. I am disgusted. They tell me to contact the manufacturer, refusing any liability. I will instruict my bank to cancel my credit card payment unless they correct the issue