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AppleInsider is an independent online publication that has been covering Apple and the tech space since 1997. The site delivers news, reviews, tips, and expert analysis on topics ranging from how to set up your new iPhone to power user tricks to get the most out of your MacBook Pro. Readers can also benefit from the AppleInsider YouTube channel for how-to guides as well as catch up on the latest rumors by tuning in to the weekly podcast hosted by industry veterans.
AppleInsider (appleinsider.com) has 17 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Vlad Radu A.
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P E.
I was using them to try to find a good price on a MacBook Pro. Adorama was listed as the best price for various models, and I was considering buying through them. However, I fortunately thought to look up reviews of Adorama. They get TERRIBLE reviews on both trustpilot (1.9/5) and resellerratings (1/5), with nightmare story after nightmare story from customers. If Appleinsider is willing to list this disreputable merchant alongside reputable ones, and drive traffic to them by their price comparisons, then their where to buy guides really shouldn't be trusted. And, I'll avoid them in general in the future. Edit: I tried to add a link to one of the specific pages I'm referring to, but links aren't allowed in review. After I posted my original review, I got a contact from AppleInsider via TrustPilot: first asking me for "more details", even though my review was detailed and completely accurate. To respond to this directly, you have to give your contact details, and I did NOT want Appleinsider to have that info. I suspect that this was a first step in trying to get my review taken down - if you don't respond within 3 days, they can contact CS to "review" the review. Instead I complained to CS. Then: I got another contact from them claiming that my review was about some other website, when if you read my original review, the content makes quite clear that it's about AppleInsider. I think another step to try to get my review taken down. I complained to TrustPilot CS about this, but haven't heard back. Bottom line: an even stronger "stay away from AppleInsider!"
Response from AppleInsiderApr 10, 2023
We read your feedback thoroughly and regret to hear about your concerns. Adorama is an Apple Authorized Reseller that's been in business since 1974 and works directly with Apple and its distributors to ship thousands of orders. We include them in our Price Guides as they have the lowest prices on hundreds of Apple products, which can often be a deciding factor among people looking to buy a Mac, iPad, or Apple Watch. We also include prices from other Apple resellers to compare and decide where you want to purchase. It's always up to you where you want to buy from -- we present a comprehensive list of options so shoppers can find the deal that works for them. We invite you to reach out to us directly if you have any questions, as we're more than happy to go over your feedback.
Alan W.
Fake scam site. Headlines are misleading and promote deals that aren't genuine. Edit: I was asked for more information by Trustpilot on behalf of AppleInsider. I provided my full name and telephone against my better judgement, because of my previous assertion. Also, to clarify, I have not purchased anything from them, this is about their advertising/behaviour in articles/using headlines that are deliberately misleading.
Response from AppleInsiderJun 3, 2023
Dear Alan, I sincerely apologize that your experience did not live up to the standards we strive to uphold. At AppleInsider, we're committed to delivering accurate and transparent information in all of our articles and headlines. We understand how important it is for readers to trust the information we provide, and we never intend to mislead or create misconceptions. In an effort to better understand your concerns and identify any headlines or articles that resulted in frustration, I sent you a message but have not heard back. You can reach out to me directly at [email protected] if you'd like to chat about your feedback further. The AppleInsider team values your readership, and we are committed to providing readers with an excellent resource on all things Apple. Thank you once again for your feedback, as we're always open to suggestions and comments to ensure your experience is a positive one. I look forward to hearing from you soon. Best, Christine
Phoenix
They publish misleading and false information about other companies' products in order to make Apple look better. Their "product comparisons" are a bad joke as they universally conclude that Apple is better in every way because they judge the merit of all other devices by how closely they resemble Apple's products and operating system. They automatically assume that Apple is the best product out there and that any deviation from Apple's design choices is a bad thing.
Marky M.
Don’t trust anything you read here. Lots of unacceptable typos relating to command key commands.
Justin
Articles are heavily pro apple and only exist to promote the company!
Daniel K.
Literally skew anything that is apple related to "minor problems, great achievements!" And any non Apple products are "horrible glitches, slightly better but...price". Moderatly biased. Along with the fanboy reviews on this site.