Kevin O.
This company was highly negligent and often answers were vague
June 17 document left SC to PA. July 15 the company told me they lost it. Gave full refund yet did not pay for SC document the second time. July 20 document left SC to PA. July 29 company sent document to appropriate state. Sept 3 arrived to appropriate state. Aug 17 arrived in Costa Rica (final destination). This was a total of 62 business days. This was terrible customer service. Although the company said it would try to expedite the document the second order, I do not believe that was executed.
Response from Apostille USAOct 21, 2026
Kevin, I sincerely apologize for the significant delay and the frustration you experienced. Your completed document was ultimately delivered, and we issued a full refund. We recognize that neither removes the inconvenience you faced, and we’re sorry we fell short on this occasion. Rugi Kavamahanga CEO, Apostille-USA