Apollo NeuroReviews of apolloneuro.com

Do not purchase. Customer Service is slow and indifferent, especially with Nayla M. I thought that I liked my Apollo Neuro but suspected that the program for establishing a schedule wasn’t working. I couldn’t find a phone number to contact support and had to communicate with support via email. It took a long time for support to respond and the process was longer that necessary waiting for back and forth emails. Recently I accidentally fell in our pool wearing my Apollo. I immediately went on line trying to find out what to do to try to save it and could find nothing other than a statement that Apollo Neuro is water resistant but not water proof and some information on what to try to see if it could be saved. These instructions arrived around 7 hours after my request for assistance. So $349 is too much for me to pay for a device that is so easily damaged.

The product is faulty. It is common (as happened in my case and acknowledged by the comany when I called them) for the motor to dislodge itself after 15 months or so, causing a harsh whirring noise which renders the product unusable. Customer service offered a paltry sum off my next purchase as a remedy. Entirely inappropriate - the product doesn’t work. They agreed to escalate this issue twice but of course never did, instead relying on customer apathy not to pursue them.

The Apollo Neuro appears to be a cheaply made piece of plastic that vibrates on a arm band. I paid $349 USD plus an additional $22 shipping. The product was faulty buzzing loudly so that you cannot wear it. I have been issued a refund, however not reimbursed shipping even though the product is faulty. I am short $80 AUD from this purchase. I do not recommend this product and the customer service was a poor. Apparently it’s not worth their while to pay for return shipping to the US from Australia which says a lot about how much they pay to produce the cheap product which is sold at an exorbitant price. They have asked me to hold the product until shipping costs come down. No I am not making this up? It is a company that preys on vulnerability. A scam.

I have heard a lot of good thins about the device and it seems to work with Apple but I can not get the Android app to connect to the devise. For the last 5 days I have been unable to connect the devise to my Samsung S9 and I have spent more time than I can count fighting with it without success. Apollo Neuro Support so far not responded to my requests for help. So my user experience has been Zero thus far. We will see if it changes

Very bad customer support. It's been one month since I have been waiting for the invoice. I am very disappointed with your customer support and the management team.